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Reviews, get directions and contact details for Lakeside Collision Center - Kirkland

About

Lakeside Collision is the company you can trust for all your auto repair needs. Backed by more than 60 years of experience in providing quality auto repair in Kirkland, we offer the best service you deserve.

Story

We take pride in being a premier player in our field, thanks to the three generations of families who have trusted us with all their auto repair needs. At present, we are known to be Eastside’s oldest auto repair shop.

For the past three decades, our company has become a pioneer in auto body repair. In fact, we are the first Eastside body shop to introduce dedicated and laser unibody frame repair equipment. Add to that our impressive heated, downdraft paint booths and polyurethane paint finishes. Our teams train and associate with various organizations to constantly enhance our competence as a leader in our trade.

We continue to preserve our service tradition, while broadening our scope and improving our means to deliver convenient solutions for all car owners. Our Kirkland location, which is one of Lakeside Collision’s newest branches, has a 25,000 square foot, state-of-the-art facility with more than 20 employees. We continue to develop new processes that will provide our customers the desired results in minimal time.

Address: 11425 120Th Ave Ne, Kirkland, Wa 98033, Kirkland, WA 98033, USA
Phone: (425) 823-4444
moc.dnalkrikedisekal@ofni
State: Washington
Zip Code: 98033


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Reviews
One star because I had to in order to post my review. This place has no professionalism. I'm grateful I was able to get a refund while I could before this outfit could do the small job I requested. I can only imagine how they'd handle a mess-up on a larger scale. I brought in an air vent cover last Wednesday (07/05/17) to get painted and placed back on my car. Last week was a shortened week from the 4th of July holiday and Jameson Pugmire (this is the estimator's name on my invoice) said they wouldn't be able to get it done until the following week. This made sense and I said I only had time on Tuesday evening after work to pick up the painted part, giving them about a week to get it done. I asked if he'd be able to put the cover back onto my bumper and he said that this would be fine because it wasn't a really hard thing to do. Today, Tuesday 07/11/17 I came in after work to pick up my painted air vent. After the person at all he front desk went out to check on the part, she came back and said it wasn't ready and that it was on deck to be painted tonight. I asked what that meant and she said that it would be ready tomorrow. The estimator who had arranged all this stayed at his desk in one of the back rooms, with a phone to his ear "on hold with one of the dealerships" and said this was news to him. I said I'd given them a whole week and that I couldn't just pop by from work, which is located in South Lake Union, at any time-it was terribly inconvenient and would put me in crazy traffic that I otherwise avoid on my commute home. He replied he was going to "go have a talk with his painter" however that was going to rectify the situation... When he shortly came back he confirmed that the part wouldn't be ready until tomorrow and offered to deliver it to where I was by texting me for my location...what person has time to sit around at a location waiting for a delivery when they need to fit in errands and other obligations? I asked if he could still put it on my bumper like he had said he could to which he replied that he didn't remember agreeing to that, but went to look at my bumper to see what it may entail. After he looked at the bumper he said "yeah I probably could put it on there" but he didn't sound too sure and the last thing I wanted was an even bigger mistake to ensue. I initially agreed to have him meet me tomorrow night after they closed at 5pm, wherever I might be when he texted me, but the lack of concern and attitude that accompanied it angered me. I walked out of the business after this and after sitting in my car a few minutes and thinking about it, I thought that this was still going to be a time suck and the situation was poorly handled. I walked back into the business and said I wanted a refund and that I'd have the part painted elsewhere to which Jameson replied "good that will make things easier for me" and marched out of the office area and returned with the unpainted part and the square piece from my bumper that he had removed as a paint sample to match the paint to. I didn't reply because 1) not worth my time and energy 2) I would warn and tell everyone I know eastside and seattle-side 3) physically go to the Subaru dealership around the corner to let them know my experience and not to refer anyone to this business (that's how I heard about them)4) post online reviews in multiple places to warn consumers. Anyone who would say "good that makes it easier for me" I would question why are you in the service industry? AND fellow women- I can guarantee this guy wouldn't have treated me the way that he did had my husband been with me. I live in a day and age when this certainly shouldn't be an issue when doing business and yet here is a perfect example. Take your business elsewhere.
8 years ago (12-07-2017)
Worst excuse of a company, should be put out of biz. Unforgivable behaviour!
8 years ago (21-06-2017)
Thees guys are really great. They offered me a lifetime guarantee on the repairs and were easy to work with. I felt like they had genuine concern for my satisfaction. They worked with my insurance and helped me get them to pay for the repairs.
9 years ago (11-02-2016)
This company was great to work with. They got me in the door the day after my insurance adjuster did the estimate on my car. Sent me text updates every other day from an automated system, as well as followed me up with calls on weekly basis. They worked with safelight (the windshield repair company) because I had a claim with them as well for a window. They got my car done in a week and a half less time than was estimated! It was kind of funny actually, the other company I was looking at doing the work, called me just to get my car in for the repairs only a day prior to when Lakeside had the whole job done! Best of all, they did an amazing job and my car looked brand new!!
9 years ago (10-03-2016)
Very fast delivery. They fixed the car way earlier than their estimate. Update after 2 months: no problems with the car. They did a great job.
9 years ago (30-01-2016)
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