Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 2425 Iowa St, Lawrence, KS 66046, USA

Phone: (785) 727-2584

Website

State: Kansas

Zip Code: 66046

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: 8:00 AM – 5:00 PM

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Reviews

Stay away from this shop. They try to scam you.
A little over a week ago, I went in for a tire rotation and a tire repair. After 45 minutes of waiting, they said the tire could not be repaired. They also said my vehicle must be out of alignment, because the wear pattern on the front two tires is so severe that they refused to rotate the tires. Instead, they offered to do an alignment ($80) and offered to replace the tires with new ones for $350-411 (and that's a pro-rated amount based on the life left in the current tires, because they are still under warranty, 35000 out of 70000 miles). I declined their offer to 'fix' my tire problem for around $500. No thanks!

Within the next week, I took my car to a different tire shop in Lawrence, asking for the same service (rotation and a tire repair). Within 40 minutes, they had repaired the damaged tire and completed the rotation. Charge: $33.

I do not plan to return to Firestone, as they are a bunch of liars, intent on swindling people out of their money.

Two other people I know personally have also had negative experiences here, both of which overpaid for unnecessary automotive services.

 9 years ago (28-12-2017)

Excellent place to do business. Not overbearing and very friendly.

 9 years ago (24-01-2018)

They were great! My family and I were traveling through the area in a Sunday afternoon when we got a nail in our tire. Luckily we we're close to this Firestone branch. They got us right in and fixed our tire in under 30 minutes and got us back on the road. I know most places would take forever, try to sell you things when you didn't need, and not be nearly as nice as these guys were. Thanks so much for the help.

 9 years ago (20-08-2017)

I go here all the time. Ive never had an issue, I took my girlfriends car today for two tires, and and a gentlemen named Jose told us the alignment was way off, and proceeded to automatically assume we had to get it done here. I asked if we had to do this he said we didnt have to but they couldnt warranty the tires because of how "off the alighment was on one side" after we were forced to get it done for an extreme $80, the guy told us the "far off" alighnment couldnt be adjusted but they fixed the other side that was barely off and charged us $80 for something we didnt actually need but were told we did. I wont be going back.

 9 years ago (28-12-2017)

I have been burned by a lot of local mechanic shops, and these guys truly make me feel like I'm in good hands. I won't go anywhere else as long as I live in Kansas! Mack (I think?) is so kind, and shows genuine concern for the people who frequent the place, and every clerk and mechanic I've spoken to walked passed have been nothing but respectful. 
On top of excellent customer service, they DEFINITELY know what they're doing. I have full confidence in these guys. They really seem to enjoy their atmosphere.

 9 years ago (08-04-2017)

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Firestone Complete Auto Care

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