Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 1012 164th St SE, Mill Creek, WA 98012, USA

Phone: (425) 563-7097

Website

State: Washington

City: Mill Creek

Zip Code: 98012

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: 8:00 AM – 6:00 PM

Update Info

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Reviews

Miserable communication and scheduling. Booked a 4pm appointment for a tire rotation and balance, which takes about 10 minutes of actual labor. I showed up about 5 minutes early and when I got inside the dude told me it'd be 1.5-2 hours, which means my car wouldn't even go up until 5:30.

Just wondering why you would even book appointments if you don't intend on working at that time. Also wondering why nobody can call and say "hey, we're swamped". I'm happy to come later or rebook, but I'll just go to Less Schwab.

 7 years ago (09-05-2018)

I take my car to this location out of convenience because i live 2 mins from this location and any repairs at the dealer are always double the cost but this location always preforms SUCH A BAD JOB, I just had another really bad experience this week. I took my car in for a diagnostics of AC and now my car is stalling after the diagnostics, really?? As soon as these technicians put their hands on your car, it will start failing, no doubt about it. Now the manager is saying, it is not their fault ... it's never their fault right? Unfortunately the same repair costs double at the Dealer, can't trust this Firestone location anymore.

 7 years ago (18-05-2018)

Nate the new manager is a joy to work with. His explanations are easy to understand and his detail of price breakdown is helpful. I've been to other auto shops and felt taken due to being female. I did some shopping around and found Firestone had the best prices in the area. Will be confident in returning for future work. Thank you team Mill Creek

 7 years ago (18-01-2018)

Under New Management. Normally not a good thing. But in this case, it is. Nate, the store manager, is great. Friendly, honest, and trustworthy. A recipe for an awesome shop. 
Not only did they fix my vehicle in a timely manner, but they also informed me of others issues that I will address later. Needless to say, I will be coming back. 
Apointments are key.

 7 years ago (18-01-2018)

Scam and up sell.  Went in for an oil change and they said that I had a screw in a tire and it needed to be fixed.  I had just come from Discount tire and there was nothing wrong before.  I turned down their service and went right back to Discount.  No puncture, just a screw caught in the tread.  Wonder how that got there?

A friend went in there with a fuel leak and they quoted $700 to replace the full pump.  Then they said that there were many other "urgent" items like a timing chain.  The issue is that the motor had just had a major overhaul and the timing chain was brand new.

Avoid these guys like the plague

 7 years ago (22-01-2018)

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Firestone Complete Auto Care

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