Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 199 E Alex Bell Rd, Centerville, OH 45459, USA

Phone: (937) 528-2496

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State: Ohio

Zip Code: 45459

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Reviews

Went in to have tires checked because of loud road noise. They told me I needed new shocks and struts at a cost of about $1,200. Took the car to another shop for a second opinion and to see if I could get a better deal on the cost. This shop told me the shocks and struts are in great shape and do not need to be repaired or replaced and that my road noise was from not rotating them often enough. Also, Firestone allegedly fixed a leaky valve stem while I was there that is still leaking. Steer clear of Firestone and go find a reputable place instead.

 8 years ago (25-07-2017)

John remembered me by name as soon as I walked in. He asked how I have been. This kind of personal service is hard to experience at any retailer nowadays. I will be coming back here from now on. The prices are reasonable for car repairs. Its the unparalled attention that they gave me on addressing my automotive needs that made me a lifetime customer. Thank you for the great experience.

 8 years ago (01-05-2017)

My husband took his car in as he had an appointment to get the brakes replaced because they started squealing and a tire rotation. The shop inspected the brakes first to determine if they needed replacing and said the squealing was from the transmission and the brakes were fine (the squealing was from the brakes, which were replaced by someone else at a later date). They said the battery life was very low so my husband agreed for them to replace it. The store did not mention they had to order the battery from another store so we called several hours later after we received no word on the progress. 

My husband picked up the car and found he had been charged for an inspection, which was supposed to be included with the life of the tires, but he decided to let it go as he just wanted his car back. On the way home he noticed his car felt like it was going to stall several times. After running some errands we had a hard time getting the car started again because it kept stalling out, which was never an issue before the battery was replaced. He looked under the hood and noticed there were plastic pieces from installing the new battery, which should have been thrown out, all over the engine compartment. He took the car back to Firestone and was told that the issue was some cars will stall like that when a new battery is put in because the car is "learning", but they said they would check it out. My husband waited in the lobby of the store and it took almost an hour until someone took the car around back to take a look.

Turns out when Firestone replaced the battery on the car they did not follow the proper steps Subaru requires when replacing a battery and the stalling was a result of that. The store had to contact a Subaru dealer to find out these steps, installed the battery, following proper procedures this time, and the car has had no issue with stalling since. Had the store followed the proper procedure in the first place we would not have wasted several hours of our day trying to get the car working. Also, I would consider a battery replacement to be a fairly easy repair on a car so it concerns me that Firestone is doing these replacements without knowing the proper steps for various car models. My husband was offered a free oil change as an apology, but if Firestone can't manage a battery replacement there is no way we're trusting them to change the oil.

 8 years ago (10-01-2017)

I took my car here twice and was disappointed and concerned about their knowledge as it took them far too long to diagnose the first issue and they were giving me conflicting information about the second one. I'm fairly certain i was lied to. I made an appoint and they didn't even pull my car around until 40 mins after my appointment time. I'm never going back here again. 

 8 years ago (10-05-2017)

I was told it would take 1 hour for an oil change at 9:30 in the morning...I was there until 11:45.

 8 years ago (29-03-2017)

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