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Five Stars Movers

  1. Brighton
  2. Massachusetts Moving Company

Reviews, get directions and contact details for Five Stars Movers

About

FIVE STARS MOVERS Five Stars Movers are Boston movers specializing in local and long distance moves. We are Boston's full moving services company, which insures you that, from beginning to end, your move will be handle by us. "We Pack, We Move, We St

Story

Five Stars Movers offers a quality white glove moving experience that cannot be beat. Having a mover you can trust is essential in the moving process. Everyone wants to hire a Boston, MA moving company at an affordable price. Part of our Boston, MA moving services is to provide customers with expert support from the beginning to the end of your move. We will handle coordinating everything you will need on your moving day. Planning and preparation for your moving day is a key element and we understand the difficulties involved in leaving your home or apartment and moving to a new city. Let us help you with the entire moving process from packing and loading to unpacking and unloading.

Address: 140 Tremont St, Brighton, MA 02135, USA
Phone: (617) 787-2800
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State: Massachusetts
Zip Code: 02135


Opening Hours

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 7:00 AM – 9:00 PM
Sunday: 7:00 AM – 9:00 PM

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Reviews
Do not trust these people with your things or anything they tell you. My experience was this: for starters, their prices are not exactly competitive to begin with, but I was forced to use them as they were the only ones in my area who could do it on a given day which I could not be flexible with. They gave me a quote, which was verified by a third, experienced and legitimate party given an extensive, detailed inventory of what was going to be picked up. Conveniently, after they had my things in their possession, the "quote" was nearly twice the balance they had given me initially. I've moved these same items multiple times, so I'm aware of what it costs as well as about how much space and weight it has. Their weight was well off, and I seriously doubt that this was legitimate. Also, to boot, their initial price for putting my things in storage for an additional month jumped in price after they had my things in their possession by 11% from the initial price they gave me less than a month earlier before they had my things in their possession. I haven't gotten my things from them yet, but rest assured, I will be checking my inventory given their previous practices with me. Also, it's interesting to me that they want cash or money order upon delivery. Hmm, I wonder why that would be. Most certainly they can not be trusted if given cash. DO NOT PUT YOUR THINGS IN THE HANDS OF PEOPLE WITH THE PROFESSIONALISM OF CONMEN. This was a one bedroom place, and my stuff is mostly light weight furniture and some boxes!
7 years ago (25-01-2018)
This my review with 5 starts movers the true is that everything was perfect until they delivery. The problem was that we move to California, and we change our phone numbers. My husband called this company and told them which his new cell phone, they said they will put his new phone number in the system, guest what they did not somehow someone in this company kept my husband’s new cell phone like a secret, in fact, we do not why, and they cannot give us a reasonable explanation. The said that they are not responsible for what happen. The second problem was After that, my husband called a week before we move to another part of California My husband called this company again and they secretary told him that it will take the movers 3 or 4 days that was true, but she did not tell him that they do not accept credit or debit cards. In addition, they did not tell my husband that they only way to pay them was using cash or move order. Anyway, yesterday we try to go all the money services in town someone of the were close, so we told to one of the boss put he was not very helpful with us the customers and he told us that his hands were tie. For those reasons, we call the company in Massachusetts. We told to the secretary again and She said that told us that we should pay by money order, but this was not true when My husband told her Do you want to listen our conversations? She told us it doesn’t matter because the movers are here. After all those problems, I do not recommend anyone to hire this company because you see they are not good with costumers. after many years of working you will think that they will try to avoid any problem for their customers. I do not recommend anyone here in California to hire this company if you do be aware of that something that happen to us can happen you and this company does not care. I do this to prevent that the same thing happens to you that is what I want to do. I do not think they will apologize to us or gives a reason, so I do not want to waste my time to fill a complement form because it will be another paper in their desk. I hope that the owner knows about these problems and solve them for the good of his company. To conclude with, be aware of this problems.
8 years ago (08-08-2017)
DO NOT use these movers!!!!!!!!!!!!!!!!!! Horrible experience. The quote they gave was almost doubled and I was not told until after their truck was almost completely loaded. The kept promising a delivery date and never arrived. It took almost 1 month to get my stuff. They damaged things and I had many things missing, which I did not discover until I unpacked everything. They were unwilling to compensate for anything. Definitely one of the worst experiences and nightmares of my life. It would not let me give no stars which is exactly what they earned, so had to chose one star to post my review.
7 years ago (23-10-2017)
They were incredibly professional and very affordable. I was very stressed about the whole experience initially but they put me at ease. Really nice guys and the woman I booked with (Erica) was very nice too. I would recommend them to anyone.
8 years ago (17-04-2017)
If you are planning a long distance/cross country move, take note! I strongly suggest you avoid "5 star" Movers. I couldn't stand the thought of selling off my precious furniture to avoid the high cost of moving cross country. I finally found 5 Star and they gave me a really attractive rate, pretty much half of what the best movers were charging. Let's just say I would have been better off selling. Pickup in Boston went smoothly and they carefully wrapped all of my furniture. Then they proceeded to detach the legs from my favorite piece, the farm table all the while ensuring me that it'll be ok. Drop off in Austin is where it started to get annoying. It took almost 4 weeks and they gave me no window of when to expect my shipment. After calling numerous times they just repeatedly informed me of a 24hr notice and that's all they could do. I couldn't leave town or make any serious plans for a month. Driver finally called to tell me he would arrive from 10am-11am the next morning. I call at 9am to confirm and he is just waking up! Tells me he had a ruff night and he will make it at 1pm. Finally at 6pm he calls to tell me he'll be there at 8. They unload and guess what?! The legs from my table are missing, which makes it completely useless. My standing mirror is missing, and so is a huge bag of my shoes and accessories. I'm heartbroken, angry and quite honestly exhausted from this process. Also, they tricked me into signing the wrong line on the insurance sheet that waives the Full Level of protection which they are required to provide. Just unreal! Please pay attention to what you are signing! I can only pray they'll do right by me and replace my items. The lady that answers the phone never returned my phone calls. I had to call repeatedly to get any answers, which she never has.
8 years ago (17-06-2017)
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