Flagship Carwash Center

Reviews, get directions and contact details for Flagship Carwash Center

About

-Car Wash - Auto Cleaning and Detailing. -Paint Touch Up -Door Ding & Dent Repair, -3M Paint Protection Films -

Story

Here at our Herndon location we provide the following services.
Car Wash & Auto Detailing
Paintless Door Ding and Dent Removal -PDR
Machine Buffing & Compounding
Leather Cleaning & Conditioning
Upholstery Shampooing
Chip and Scratch Repair
3M & Ventureshield Paint Protection Films Installations
Odor removal
Paint Overspray Removal

In addition to our auto cleaning and detailing services we offer a gift shop, and gourmet Coffee Bar with free WiFi, and 4 Wide screen TV's

Mission

To provide quality service and educate the consumer on proper ways to maintain you vehicles finish.

Address: 632 Grant St, Herndon, VA 20170, USA

Phone: (703) 437-6505

Website

State: Virginia

City: Herndon

Zip Code: 20170

Opening Hours

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: 8:00 AM – 6:30 PM
Sunday: 8:00 AM – 6:30 PM

Update Info

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Reviews

My car was in desperate need of a car wash so I figured I would try out this place. 

So I have a few reasons for giving just two stars...

It's a very small area with a long line. I was expecting to see a list of services before I drove up to the guy taking the order. 

I asked the guy about the free car wash deal on Yelp... But in order to get that I had to spend $100 on a gift card. So instead, I asked for a basic car wash (outside only). Once I got to the "station" to pay then only did I see an actual list of services.

I didn't like that they had me sit in the car. I was directed to pull up close to the car in front of me... it was pretty nerve-wracking sitting in the car while it was moving on the belt. 

Unfortunately, I wasn't very impressed with the place.

 7 years ago (23-02-2018)

I got a mini detail package for like $50 they wash the car they cleaned out the inside really well great customer service and it was pretty quick even when it was busy I was there under an hour

 7 years ago (27-02-2018)

The absolute best thing about this carwash is it doesn't have the traditional 'rail tracks' in which your tires/wheels would get crammed in and pushed by some motorized wheel. They have a conveyor that you drive onto which then you ride thru the wash itself. It's perfect for lowered and cars with large/wide tires that don't want to run the risk of receiving damage to them.

 7 years ago (18-02-2018)

Most services are unavailable after 5pm if they are busy, so be sure to make an appointment if you want anything specialized beyond an ultimate car wash. The express exterior detail offers a good value wax of your car and an ultimate wash is included (which includes the wipe down and vacuuming of the interior of your car), however with "express" being in the title you get what you pay for. There were several spots that were missed on my car while the wax was quickly being removed.

Ultimately, this location lacks the customer service required for this type of business. The manager left a pretty bad taste in my mouth after lecturing me about leaving a bad review. I had shown up the day before and was incredibly disappointed that many of the services I wanted were unavailable and that I had gone out of my way to go here, yet there was no indication that any of them were unavailable at certain times of the day. I made an appointment to come back to try to give this location a second chance but when I arrived the manager stopped me and told me that my review made him not want my business, that he didn't need it, and that he did not want to honor my appointment. I thought this was a terrible way to treat or talk to a customer. A manager should be willing to make things right, not attempt to refuse service if they don't like what the customer says about their business, nor be telling customers that the business doesn't need them.

I give this location a 1/5 for terrible customer service after what I experienced, but a 4/5 for value because you do get a decent amount of work done for around $50. Unfortunately as far as actual attention to detail goes I have to give a 2/5 for the several spots that were missed inside and out of my vehicle (several items pictured here).

This brings my overall score of this location to a 2.33/5. It could still be worth going for your average automated car wash, however the customer service is much to be desired, and anything beyond that requires paying a premium if you want quality that includes the attention to detail on your car.

 8 years ago (24-08-2017)

This car wash is fast and efficient.  Automatic/machine wash. Very professional and I like the fact that you can enroll for various cleaning rates, including multiple visits for a flat rate!

 7 years ago (11-02-2018)

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