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Footwear Express

  1. Central Area
  2. Oregon Shoe Store

Reviews, get directions and contact details for Footwear Express

Address: 290 Commercial St NE, Salem, OR 97301, USA
Phone: (503) 589-9794
State: Oregon
Zip Code: 97301


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Reviews
Was in Salem and had some time to kill and needed a new pair of shoes. First off the customer service sucked! I had picked up several pairs to try on yet the very pregnant sales woman could have cared less when I asked to try them on. Then I waited,sitting ... for more than 10 minutes...and then someone asked me if I needed help. When the girl brought me the shoes, she was not friendly ,nor was she helpful. I tried 3 pairs on and bought one pair because they fit! If the sales woman had been more attentive and helpful in the sizing, I would have gotten another.
9 years ago (07-01-2017)
They seem to have a lot of shoes, however, the 3 times I have been in this store, once I finally get someone to even notice me, the salesperson points to one rack of shoes and as they are walking away from me, they tell me to come and find them if I have any questions. Really! The shoes are not cheap, and while I may not want someone hovering over me, I would like a little customer service and without having to hunt them down, especially as each time I have noticed that the employees were in a group just chatting, and not even bothering to check in with the customers. I'm not sure I will come back for a 4th try. It's not customer oriented. Very unhappy especially as I have been told the store carries brands that might work for me. Someone must know what customer service is in Salem.
9 years ago (14-06-2016)
The staff here are amazing. They are very knowledgeable, very friendly, and have an excellent customer service ethic. 95% of the time they'll help you find the pair of shoes your feet were hoping for. However, then you'll look at the price, and then you'll check Amazon, and you'll see a 20% difference not in favor of Footware Express. This place is awesome for finding the right shoe and figuring out the right size. But I cannot buy shoes here because they aren't willing (or apparently able) to price match or at least cut the difference down to say 5-10%. Price is the only reason this place gets 3 stars; otherwise, they'd get a full 5.
11 years ago (26-02-2015)
Staff is very helpful
9 years ago (21-10-2016)
Came here to buy shoes for my wife and they made it sound like she had at least a few days to try out the shoes and if she did not like them she could bring them back for another pair, that was not the case, so I just took aa $140 bath for shoes that kill my wife's feet, unless you have a few grand to buy shoes until you find one that works don't come here!
10 years ago (03-01-2016)
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