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Footwear Express

  1. Oregon
  2. Oregon Shoe Store

Reviews, get directions and contact details for Footwear Express

Address: 2252 Santiam Hwy SE, Albany, OR 97322, USA
Phone: (541) 926-2955
State: Oregon
Zip Code: 97322


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Reviews
This store rarely has time for a customer. I happened to be on that side of town and since the sign stated "open" I assumed that meant I could go in to take a quick peek. The clerk looked at the clock several times and stared me down. I stated I wanted to just take a quick peek and was curtly told I had 5 minutes. I will take my business either online or travel to a different community to support a business who values a customer.
Great footware..my wife has a bad foot and could barely walk ..until she got a pair of comfort shoes from here
I went into this store on June 20, 2020 to purchase shoes for returning back to work after a 3 1/2 month long furlough. Dylan was the associate who helped me. Since masks were required to shop in the store, I explained to Dylan that I rely on lip reading, and he was incredibly helpful in this situation. Not only did he help me get exactly what I needed to return to work, but he was extremely professional and friendly in the process. My daughter was also in attendance during this visit, and based on this encounter she said she will return to this store for her Birkenstocks. Never during this pandemic have I left a store feeling as happy as I did, all thanks to Dylan.
Today, I went shopping at Heritage Mall in Albany. We were treated horribly as soon as we came into the door. We DON'T want to be yelled at to have Your hand sanitizer put on our hands! Wearing a mask is bad enough. It makes for an unpleasant shopping experience. We won't be back.
Great store with assistance if needed, which I did. Very knowledgeable in their products for both my wife and myself. These are top quality shoes, but the quality is worth the extra price!
Great service and shoe selection
My first time shopping here. Great customer service, and really nice selection for what I was looking for. I'll definitely be back.
I already tried to review my horrible experience here and it mysteriously was not there when I checked it. I usually have had good experiences here but the negligent and outright rude staff will make me never come back here again. I have worked in customer service and this store does not have a clue what that’s supposed to mean.
Ive shopped here several times. I only come here for the brands. But I will say the customer service is AWFUL. I would highly recommend going elsewhere if your looking for nice customer service. The customer service is terrible!!!!!
A lot of shoes. Not so helpful. Its great if you can go in and you are an easy fit. But she essentially walked away when she realized it would take some work to figure out sizing.
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