Fox Grand Traverse

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Address: 3464 US-31, Traverse City, MI 49684, USA

Phone: (231) 518-4063

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State: Michigan

Zip Code: 49684

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Reviews

I was up in this area for vacation when my engine blew. My car was towed here because it was the closest dealer. They quoted the job at 2 weeks, it ended up taking almost 2 months. On multiple occasions my service advisor assured me the car would be done by a certain date, and when that date came, I was told "it's looking like it'll be another week". That happened 2-3 times. When the vehicle finally was done, I had to make a 4 hour drive one way to pick it up. (My service advisor was well aware of the distance I would be driving home, we had multiple conversations regarding the fact that I live about 250 miles from the dealer). They never took the car on a test drive after replacing the engine, it only had 1 more mile on the odometer than it did when it was towed in. The new engine was making all kinds of rattling/grinding noises, so I had to take it to another dealer the day after I picked it up. They also charged me $160 for a battery that they never told me about until the day before I picked up the car. My service advisor said he was 'pretty sure' my dad authorized it, but he wasn't completely sure because 'that conversation was so long ago'. My dads name is not attached to the vehicle at all, the only conversation the two of them ever had was the day after my engine blew and my dad was asking the service advisor about getting me a rental car. Nothing more. (I was told by Ford customer service that they are refunding me the $160, but haven't heard from the dealer to find out how they are getting that money to me). Lastly, a gay pride sticker that was on the vehicle when it was towed there was missing when I got the car back, and the service manager said "so? That could've been anyone, your car was on our lot for two months. What do you really want me to do, buy you a new sticker?" So all in all this dealership gave me the worst experience, and a week after their 'repair', I'm still driving a rental car while another dealer looks over my car to figure out what Fox did incorrectly. Can't believe how awful my experience at this dealership has been.

 9 years ago (06-09-2017)

Short wait time, expedient service, friendly and professional staff.  In a city with many excellent service facilities, the team at Fox Grand Traverse stands above the rest.  They are truly exceptional.

 9 years ago (06-09-2017)

I brought my 2004 Acura rsx type s into the body shop for a dent that was on the passenger side quarterpanel. I couldn't be happier with the work that was done and they also fixed a small rust spot by the bumper since they had to take it off anyway. Highly recommended.

 9 years ago (19-10-2017)

I brought in my car for a safety recall and received wonderful service. Eric scheduled an appointment for the next day, met me when I dropped off and picked up the car, and provided quick shuttle service so I could get back to work. The shuttle driver, Bruce, was very pleasant and a great conversationalist. My car was vacuumed and washed when I picked it up. Thank you, you made my day and I will be back!

 9 years ago (27-06-2017)

Chris and Natalie always work to quickly get my car in when things go south.  I wish my Escape was as reliable as the Fox Morors customer service people.  Thanks guys.

 9 years ago (25-08-2017)

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