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Fox Moving and Storage

  1. Canoga Park
  2. Canoga Park Moving Company
  3. Canoga Park Storage

Reviews, get directions and contact details for Fox Moving and Storage

Address: 22048 Sherman Way #115, Canoga Park, CA 91309, USA
Phone: (818) 639-3860
State: California
Zip Code: 91309


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Reviews
Avoid at all cost. Unethical business . Cons running the place. Most deceitful company I have ever dealt with. I promise they will rip you off. That's their method of operation. They will only take cash or hold your belongings hostage.
7 years ago (07-11-2017)
DO YOURSELF A FAVOR AND DO NOT USE THIS COMPANY. Moved from California to Mississippi and decided to hire a moving company. Worst decision EVER going with Fox Moving and Storage. There were several times we were lied to or misinformed. I was told one employee was placed on a one week unpaid suspension due to a lie, but I don't believe that either. My delivery date was set for June, I emailed and called back and forth because they were not going to make the delivery window previously discussed. Spoke to someone about the option of moving the delivery date back further, was told I would not be charged more. This was a lie...I noted on my long distance form to the change the date that I was told I would not incur additional costs and then found out I would, but adding the note onto the long distance move from made it invalid so I needed to fill another one out. I also then was told that my belongings could be delivered up to a month after that date. I told them keep the old delivery date, I'm not signing anything else. The form was invalid because of the note and I didn't want to change the date...this all happened on the same day and I have emails to the company proving this. Someone later changed my delivery date to July without documentation to do so and caused my belongings to be delivered in August. Was supposed to get my belongings by mid JULY based on my June delivery date...received them the end of AUGUST! Fox Moving and Storage is stating they will not pay late delivery because it was not late, won't consider the emails I have sent in to prove that my delivery date did not change from June. Refuse to consider statements made by their own company. I had to postpone job interviews, had to buy new business clothes, my son started school without any of his belongings. To top it off, we were missing items and things were damaged. This company not only has poor customer service that will lie to you, but their supervisors NEVER call you as promised, then at the end of it all, their claims department doesn't take anything submitted into consideration and blame the customer for everything...even with proof that the company is at fault. DO YOURSELF A FAVOR AND DO NOT USE THIS COMPANY. If you have issues with them, you can file a complaint with Better Business Bureau, FMCSA and the DOT. They should not be conducting business the way that they are and it's not safe for consumers to be led on like this.
8 years ago (10-04-2017)
I will start off by saying worst experience by far. I purchased the complete pack and move service. For starters I was originally working with a guy named Carlos until I paid him then he disappeared. I struggled to find someone to communicate through. The funny part was I jumped through hoops to let them pick it up three days early since they would be in the area. I was not there when they packed but after receiving the goods it blew my mind. They didn't mark anything and everything looked like it was dumped in the boxes not packed. Next the only time you heard from them was when they wanted money. Finally when it was time for delivery the guys showed up late about 530 in the afternoon so that turned into a late night. The next huge issue was the fact that since the boxes were not labeled the movers would only place them in the garage. I paid for a full service move and then I had to move every single box inside the house. The next issue was the damage. Coffee table had a missing leg and broken glass. My clothes had motor oil all over them and it didn't come from my belongings because they threw away all liquids since they could not transport liquids. The entertainment center was broken. My bed frame had deep scratches in it. My plates were chipped up since they were not wrapped up. Glasses broke. I could go on for days. PLEASE NEVER USE THIS COMPANIES AS THERE ARE PLENTY OF GOOD ONES OUT THERE THAT ARE PROUD TO EARN YOUR BUSINESS.
8 years ago (14-12-2016)
If I could give no stars I would. These people are con artists. They give you a great estimate over the phone. THen when asked to come to the home to give a proper estimate they have every excuse in the book why they can't. Now they have picked up all of my stuff and have not even moved it out of California???? They have had it for a week. Mean while my wife and kids are in Ohio with NOTHING!!!. Mean while they keep giving me the run around about paying for my service. I sent them all the proper documentation and authorization forms a week ago to process payment on what they said the total would be. Now they charged me a higher rate. I tried to pay the 70% on the higher rate and send them corrected authorization forms and docs since they hadn't processed the old one. then they says they received the new stuff and that she would take care of everything. What happens?, they process the incorrect charge AGAIN!!!!! Mean while, where is my stuff? Who knows. Please do not use this company. You will regret it. All they employ are drivers and kids to answer their phones. Good luck trying to talk to anyone who actually knows what is going on. They read from a script and field calls like mine all day. A business that gets bombarded with complaint calls all day. Do you really want to trust them?
8 years ago (09-08-2016)
DO NOT USE FOX MOVING !!! THIS COMPANY IS NOTHING BUT A BUNCH OF THUGS, THIEVES, AND SCAMMERS!! WORST moving company ever!!! DO NOT USE THEM!!! Almost half my stuff was missing during delivery, nothing was assembled. And when I called them they did not even care, were not apologetic, and Veronica was demanding more money and had no intention to hear about the issue on damaged things. They broke my $1200 picture, everything came in pieces ... quoted me for my move $4,670 then on the pickup day the driver created a new invoice for $9,760 !!!!!!!!!! The driver was complaining about how much stuff I have and was asking me an inappropriate questions. He also was threatening me that he will call his boss as I don’t have a partial packing but a complete which wasn’t the case, although it was Sunday and his boss was not working. Hence I was helping out myself with packing that they charged me. The guys were throwing the cloth in the wardrobes without bars and when I asked about the bars- the answer was: “The previous customer used all bars!” I got speechless and replied: “Then please go to a Home Depot and get bars for my cloth!” and the driver said that he doesn’t have money and I gave him cash and he got back in an hour with 3 bars ONLY while I had 12 wardrobes and he told me that I can go to U-Hall and another Home Depot to get the bars if I do want to have them! I was naive enough to leave the house and have an adventure of visiting a few stores and finally I understood per store manager that the bars can be sold only with the boxes! When I got back home, the movers already threw all the cloth on the hangers into the boxes like potatoes in the sack. The next day I was trying to talk to Sales person, but the receptionist transferred my call to Fred who is in accounting department and the gentleman had no desire to hear my story and asked me to call back the next day after 4 PM when he gets less busy and when I called again, the same Fred wasn’t willing to hear anything at all. When I called again 3 days later, the receptionist transferred my call to Veronica while I asked her to connect me with Fred and the “FUN” began! Veronica was interrupting me and was repeating standard phrases and was blaming me in signing in a new invoice , which was created by the driver who mentioned that he is the one who knows about the quote better than any of the company’s sales person as those guys are trying to be nice and purposely giving a lower quotes to the customers! They refused to answer my calls when I was trying to get a confirmation on the delivery day and then 3,5 weeks later the driver promised to deliver from 12 PM till 5 PM and instead arrived by 9 PM and was demanding cash ONLY and was unhappy with the prepared cashier’s check from the bank. The driver told me that if I will not get him cash, he will get back to my place in a week! The unload was till 1 AM in the morning with the flash lights as it was too dark already and the helpers which were hired by the driver were moaning that they’re too tired and refused to do any small assembly that they were supposed to do: computer desk, lamps. After all I had to hire folks to do an assembly and pay money as if Fox Company didn’t get paid for that. Again nothing of this was mentioned during the numerous calls I had with them up to that point. They will give you a low quote and then charge you extra when you are not left with many options. Their customer service is rude, and doesn't care once they have your money, 70% of which is paid to them when they pick up. After that it is a battle to get them to answer your calls or to get any sort of update. STAY AWAY!!!! I cannot stress this enough: never use Fox Moving. I am planning to file complaints with BBB and FMCSA and also looking into options to initiate legal action. Not sure how many other people they have taken advantage of. COMPLETE RIPOFF. Criminals run this place, no joke.
8 years ago (21-10-2016)
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