Fred Meyer Jewelers

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Address: 3340 Mall Loop Dr #1278, Joliet, IL 60435, USA

Phone: (815) 436-3311

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State: Illinois

Zip Code: 60435

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Reviews

This store is awful. Every single time I’ve had work done on my rings, they’ve been incorrect. I live an hour away, it’s not convenient to continually drive back and forth for their mistakes. The jeweler only works 2 days a week, and even if you bring your jewelry in on those days, they won’t fix it right away, they tell you to come back. I’ve had it sent to my house to save a trip, and they spelled my address wrong so I had to hunt down a $5000 ring to a fedex store, after waiting all day at home for it. All they do is apologize, which does absolutely nothing to bring back the time and has I’ve spent for their wrong doings. Even the store manager can’t fill out information correctly. There are so many other jewelry stores, with more locations, shop one of them.

 9 years ago (04-11-2017)

This chain of stores is the biggest scam artist that will do anything to just "make the sale".  They are notorious for not disclosing crucial information (prices, payment options, up front fees, etc....) that should be disclosed for a "Big Ticket" purchase.  I had a horrible sales rep named Kurtis Hilton out of the Lewis Joliet Mall, Illinois location and I was baited and scammed.  I work in the financial industry and asked all the "Right" questions and I was nothing but lied to by Kurtis.  I first found/used this jeweler because my wife found a setting for her wedding rings that she just loved and I wanted her to get what she wanted for the rings that she will always wear and from that transaction to this one we have had nothing but problems, primarily due to them telling you one thing (to get the sale) and then try to back out of what they said and fortunately, we have always called them out on their scamming and they had no choice but to honor what they originally said.  This time (the absolute last time), my wife found a ring that I couldn't find anywhere else and she fell in love with it so I tried a lease option and from the beginning, I was already getting the "run-around" from Kurtis but I asked the right questions and actually had to get him to disclose the "overall" total price of the full lease option, which he reluctantly answered and gives me an answer that was completely false.  I told him to forget about the whole deal due to the actual terms and he turns around and flat out lies and made up an option that didn't even exist in the lease option but he "Got the Sale" and Due to his horrible work ethics and flat out lying, I ended up paying 158% over what he said I would pay.  I asked for the paperwork on the lease option while I was in the store and he said it will be emailed to me and that they didn't have any in store (hard to believe) but that is fine, I read it the minute I got home.  I called him about the option he mentioned and he assured me that the total payment would NOT be what I was reading and I had him put this in writing and he completely ignored his word and I am stuck with this horrible result.  there are 100 different jewelers to use so steer clear of this place and take your business elsewhere.  I will NEVER do business again with this place let alone look in their direction when I walk by.

 10 years ago (25-02-2017)

My husband bought me a new wedding set for our 30th wedding anniversary from this store. I have had to go back for inspections and have always received great customer service. I have since bought diamond earrings for myself and a black and white diamond tennis bracelet for our daughter in law's birthday. We haven't had any issues with any of the beautiful pieces we have purchased.

 10 years ago (05-10-2016)

I received a Bulova watch for Christmas this year of 2016 on Christmas day. I love the watch very much but I needed some links out to fit properly. Today on Thursday December 29th. I go to the store were it was bought from (Sears) and ask to get some links taken out but they currently didn't have anybody in at the moment that could take the links out. So my girlfriend and I go to Rodgers and Holland. They said they would do it but they no longer carry this brand so they couldn't do it. Understandable. I wanted a jewelry to do this since they have experience with this and are professional. So we go to Fred Meyers. We are greeted properly. I asked to get links taken out and the gentleman did so with easy and was very professional and kind/patient. Once it fit properly me and my girlfriend were ready to leave when the sales lady comes up and says that's $14 something. Here was the issue. We were not informed from the beginning that it would be charged to do that. So we ask does everyone charge, she tells us everyone charges the same. So we proceeded to tell her that 2 other stores would do it for free and a 3rd would do it for half the price! She then replied with, "well we charge, I can make it $12 something and everything will go to a charity. I have no issue giving to charity but I like to be informed if I have to pay for something from the very beginning before work is done! As we were done talking about it and I just paI'd it to be over with, the sales women turns to the male and raises her arms in frustration saying something and turns to us and just stares us down. Idk where they learned this but I wouldn't expect that from an employee at a jewelry store. Plus first time in that store. It was very uncalled for and I had half a mind to turn around demand for a refund and tell them to put it all back. But I dealt with it. Would NOT recommend getting anything from that store because they do not give you full information from the very beginning, they are only in it for the sale and extremely terrible and rude service when something doesn't go their way. Pretty terrible..

 10 years ago (30-12-2016)

I have read the negative reviews and thought I should post my own positive experiences.  I have purchased several items including diamond earrings, diamond rings, and even had my wife's original yellow gold wedding set changed over to white gold by them.  In every case I have been extremely satisfied.  Ever since I was in college and took a damaged ring in for repair (they were able to fix it and did not charge me a penny), I have decided they earned my business, and each time I have dealt with them since they continue to earn my business.  Thank you Fred Meyer for the great service! 

 11 years ago (22-07-2015)

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