Helzberg Diamonds

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Helzberg Diamonds was founded over 100 years ago, and since day one we've dedicated ourselves to delighting our customers with superior service and high-quality jewelry.

Address: 2645 Plainfield Rd, Joliet, IL 60435, USA

Phone: (815) 439-9277

Website

State: Illinois

Zip Code: 60435

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Reviews

Let me start by saying that this has nothing to do with my ring, but instead the customer service  AFTER my fiance and I chose to stick with Helzberg for an engagement ring. I love my beautiful engagement ring and I get so many compliments on it. The girl who helped us try on so many different rings was polite and helpful.  That was a wonderful experience. It is the other women I have dealt with since being proposed to.  

I recently received my engagement ring from this location. They sized me at a 5.5, which was in the middle of the hot summer. They told me to go up a quarter size, though, because of fluctuation in size, weight, temperature, and what not. 

When I received the ring, it was way too big on my finger. So I went in to have it sized. They sized it down to a 5.5 for me. About 5 days later, I was able to pick it up. They didn't put the ring on the ring stick or anything just to double check. They gave the ring to me and asked how it fit. Well, from coming in from the 90 degree weather to a 60 degree store, it fit fine because I was extremely hot. As I left the store and sat in my air conditioned car for a bit, the ring once again began to spin around my entire finger, just like how it fit for the 5.75.  I immediately called the store wanting to speak to the jeweler, because i was a bit concerned. The woman who answered the phone said those who are sales associate are considered jewelers. I asked her if there was a possibility to speak to who actually sized the ring and she said no. Okay...understandable. It wasn't until she said "I'm not trying to sound like I'm talking down to you, but..." where I began to get upset. I know when a ring doesn't fit my finger. A few thousands dollar ring should spin all over the place. I told her I would wear it a few days to see how it changed. 

There were days where it fit better than others,  but it was still loose. The weather has recently started to cool down, which is making the ring loose 24/7 now (to the point where the diamond constantly spins towards the palm of my hand). I called Helzberg once again to see what we could do, and the woman on the phone said "Well, I would wait until it's super cold out, like....10 degrees, and then see how it fits". You're joking, right? It's 70 degrees out now and it doesn't fit now. So of course it won't fit when it's 10 degrees out!!

The worst part about it is I want to take it to an actual jeweler to get an opinion (not a sales associate) on the fit, but the lifetime guarantee is not good if you get work done at any place besides Helzberg. Good thing I can drive to a different Helzberg location. 

I get it. A ring will almost never fit perfectly. But for how expensive an engagement ring is, it shouldn't roll around my finger.

 7 years ago (25-08-2017)

Great place for those with nickel allergies, get the lifetime warranty and they'll rhodium plate jewelry for free :-)

 8 years ago (27-03-2017)

Staff is always friendly and helpful

 8 years ago (17-12-2016)

I always find something I need!!!!

 8 years ago (07-11-2016)

I have been coming to this Helzberg for years and they are the nicest salespeople whether I'm spending a lot or a little.  I have my rings inspected every six months and if there ever is a problem they fix it quickly and it's done well. 

 10 years ago (31-01-2015)

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