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Freed's Furniture Distribution Center

  1. Texas
  2. Farmers Branch Department Store

Reviews, get directions and contact details for Freed's Furniture Distribution Center

Freed's Furniture Distribution Center
Address: 4720 Simonton Rd Simonton Road, Farmers Branch, TX 75244, USA
Phone: (972) 788-9363
State: Texas
City: Farmers Branch
Zip Code: 75244


Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 4:30 PM
Wednesday: 10:00 AM – 4:30 PM
Thursday: 10:00 AM – 4:30 PM
Friday: 10:00 AM – 4:30 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews
Horrible service. They came into my house and threatened my family that if they fall, we will be liable for medical claims. They tracked mud all into the house from the front to the back. I had to redo their installation because it was put together incorrectly. I spent over 6,000 on a full bedroom. Only service that was good was the person who sold me the product at the 15th St location. When I called the first time, the customer service manager Ken or Kevin tried to brush my concerns under the rug and never followed up. Product was damaged on delivery. Installers had no idea how to put together a bed. They just decided it looked okay and threw it together. Complete lack of respect when entering someone's home and totally unprofessional behavior from one of the managers. Completely unacceptable!
7 years ago (07-03-2018)
Wrote this on the main review page, but want to add that the Distribution Manager Charlie is worthless!!! Don't waste your time with this guy, he shouldn't even have the title manager! Customer service here is horrible! They tell you what ever they have to so they can make a sale. The insurance company Freed's called Furniture Care Protection is a complete SCAM. When I tried to file a claim all the sudden they have all these stipulations and how the damage has to occur to get covered. Sales people don't tell you this when there selling you $2000 in coverage. This entire corporation is a SCAM SCAM SCAM!!!! Save your money and don't do business with them.
8 years ago (30-07-2017)
Worst company I have ever had to deal with. I was sold a console and the guy who sold me the console stated and actually wrote on the paper for them to deliver at the 2 floor and leave at the door. The delivery guy comes and says that he is not able to deliver it at my door even though the paper work said so. He told me he doesn't care what the paper said that the guy lied to me just to sell something. We were on the side of the street with on coming traffic and he said that is where he will leave the console, he called it curb side delivery. I refused because that is not what i signed on the paper work. Mind you my place has elevators so all he had to do was put the console on the dolly and we get on the elevator. He refused again and said he doesn't care what the paper work said I was cheated. Then he calls Nebraska Warehouse Customer Service Office. I spoke with this guy on the phone who stated that although my paper work said 2nd floor delivery there was no way they can do that because it is not their policy when it comes to free delivery. I never even asked for free delivery the sales guy literally pushed it on me stating "guess what you'll even get free delivery!" �So I proceeded to ask why did the guy who sold me this then not only promise me this but wrote it down. The customer service rep replied "we will talk to his manager and we're sorry you got misadvised." And that was it. Luckily there was a guy who lived in my complex who was outside and overheard everything and came to help me. We asked the driver if we can then use his dolly to take it to the 2nd floor. They guy surprisingly agreed. When it was time to put the console on the dolly the guy said to us to wait that he has something better we can use so we waited and guess what????? HE DROVE AWAY. There I was left with a 70lb console on the road. I called Nebraska they apologized and said there is nothing they can do. I was even willing to pay for one of their delivery guys to come and help me put it in my house and the guy said we have no one who can do that today. WORST WORST WORST WORST CUSTOMER SERVICE WORST COMPANY EVER!!!
8 years ago (28-07-2017)
Basic warehouse you go to pick up stuff the guys in the office were funny lol.
8 years ago (23-05-2017)
This place has good furniture
8 years ago (07-05-2017)
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