Friedmans Appliance

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Address: 2304 Monument Blvd, Pleasant Hill, CA 94523, USA

Phone: (925) 602-1360

Website

State: California

Zip Code: 94523

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Reviews

I hate taking the time to write a review but this is necessary. Although Friedman's has a nice showroom the customer service is ghastly. We ordered and paid for an oven and dishwasher in December, 2016. We were told we would have them by Christmas. The oven was delayed and I called in January and February but was told to stop calling because they would call me. In May (yes May) my wife and I went  in and were told that they tried to call us on 3/3 and 3/9 but got no response so the oven was sent back ( remember we already paid for both items). I proved with my phone bill that I received no calls from them. Further, they had my wife's number and my email but we received no contact. We were told that we would get the items soon and a guy named Daryl said we would get a $250 credit toward the $350 installation - not much but ok. The oven and dishwasher were installed but I have now left Daryl 3 voice messages regarding the $250 with no response. I hate spending time on this but I will definitely be looking into other options to get Friedman's to be held responsible for their actions.

 8 years ago (31-05-2017)

Great place to seek out what's new, what you like and sort of "test drive" appliances.  But once you leave you feel like you were at a used car lot.  Prices are competitive even with online dealers.  Good selection but they only carry certain brands.  I felt like once the sale was made, I was chopped liver.  Funny enough, I've purchased before and I purchased again.  Apparently the appliance and the price were more of concern than how I felt once the transaction was over.  It's not a bad place to start and the prices aren't out of line with Sears or Amazon.

 8 years ago (01-11-2016)

Great customer service. 

My microwave/stove vent died.  I walked in and described what I wanted in replacement.  Customer service rep really knew his stuf, and even knew which models of which brands are still offered in white.  Inside of 15 minutes I had ordered the microwave and installation.     Turns out, the one that arrived was defective, which I learned only after installation. With no questions asked, Friedman's ordered a replacement, called the installation guy, and had a new one installed at no expense to me within 3-4 days.   Fantastic.  I am SO glad I didn't buy on the internet.

 8 years ago (05-06-2017)

Great Knowledgeable staff.  Super friendly!

 8 years ago (26-07-2017)

Awesome selections! Live kitchen displays. Helpful, knowledgeable staff, not high pressure like most places. Ask for Iggy!

 8 years ago (12-03-2017)

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