Fry's Electronics

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Address: 1901 Ventura Blvd, Oxnard, CA 93036, USA

Phone: (805) 751-1300

Website

State: California

Zip Code: 93036

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Reviews

I really like the reasonable prices. Store is clean and organized. I would have given 5 stars if staff was available to help a bit more. I feel like I always have to track someone down and they always tell me to wait a minute and someone else will be right with me. Overall, a great store with great competitive prices.  I am glad there is one nearby now and I don't have to drive 1 hr or more to buy what I need.  :) 

 8 years ago (13-08-2017)

This is one of the only places that my husband and Dad love to go to for their electronic needs. The problem with Fry's is that they have never had decent customer service. It is very difficult to find someone if you need to ask a question and if you are fortunate enough to find an associate, you are often met with an attitude. If they don't have an attitude the chances of them actually being able to answer your questions is still slim to none. Just the other day we were there looking for an Action Tech Screen Beam unit. We were right by the display for them, but were having a hard time seeing what we were looking for. We only saw a box that had 2 units in the box, but we were looking for a single unit. So, we decided to ask one of the sales associates if they sold the single units anymore and we were told, in a very rude and abrupt tone, that they do not have single units which was strange since we had gotten a single unit here before. After our frustrating experience with the associate, we decided to investigate the shelves ourselves and sure enough, we found a single unit right below the 2 pack. If only we had searched more thoroughly we wouldn't have had to deal with that kid that didn't have the time of day to help us properly. 
The unfortunate thing is that this is a regular occurrence. We don't go there all that often, but when we do it is almost always the same type  of experience. At the very least, the employees should have a handle on the products in the areas they are assigned to. For that matter, if you could just get one of them to drop the attitude long enough to help someone, your business may not be suffering the way that it is.

 8 years ago (07-09-2017)

Rico was awesome. He really spends the time it takes to make sure your satisfied with your purchase. I really can't give the store overall five stars, the staff leaves you wanting, but Rico deserves five stars and is the only reason I gave four

 8 years ago (17-10-2017)

Michael G. is super helpful. We came in for a Switch thinking they'd be sold out after looking at the online availability. We inquired about a restock time frame and he let us know he had a couple in stock. He was nice and funny and helped us quickly. Thanks man! I've been trying to get the Switch for a few weeks as an anniversary/birthday present for my Husband (and me too). You made our anniversary a bit more special!

 8 years ago (23-07-2017)

I wish I could give this store 5 stars, I really do. I love Fry's l, for their selection of products and their prices, but unfortunately, their sales floor staff leaves bit to be desired in professionalism, service skills, & knowledge of product availability and location. They, however, do have two saving graces on their team, first being an associate in the tablets/computers area named Rico who always goes above and beyond expectations to provide excellent customer service, the other being an associate named (I believe) Karen on the sales floor who is always happy to help.

 8 years ago (17-10-2017)

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