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Furniture Row

  1. Waidelich Estates
  2. New Mexico Furniture Store
  3. Albuquerque Furniture Store

Reviews, get directions and contact details for Furniture Row

Furniture Row
Address: 3230 Menaul Blvd. NE, Suite FR, Albuquerque, NM 87107, USA
Phone: (505) 883-9393
State: New Mexico
Zip Code: 87107


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info
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Reviews
Our $2300 leather sectional sofa started fading less than 1 year after purchasing. It has now been 2 1/2 years and it continues to get worse. The store has refused to remedy from the start of the issue, stating that our leather warranty expired. We first requested repair less than one year after purchasing. What good is a warranty that lasts less than one year?? Please don't waste your money here. Poor quality and service. In response to Jennifer: The store rep that you asked to follow up with me recommended that I pay for a leather repair technician to fix our sectional, stating that there is nothing the store can/will do to remedy our issue.
9 years ago (09-01-2018)
I'm the marketing manager for a real estate company. We were in a pickle of sorts and needed furniture to stage for two model units quickly! Jenny and Brandon were exceptional at this location and helped locate furniture for us, as well as provide a nice discount! We tried numerous furniture places and they were the only ones that would accommodate us. And they did it with absolute pleasure! We plan to use them for another future project!
9 years ago (11-12-2017)
A delightful set of stores for home furnishings. I have only been here a few times but each experience was really good.
9 years ago (09-01-2018)
The Albuquerque location is hands down the absolute WORST Furniture Row that I have ever had to deal with in my 10+ years of being a Furniture Row customer. Every order I have received (approximately 6) has been either wrong or damaged and the customer service is absolutely HORRIBLE. Brandon Sellers took over the store about a year ago and I don’t know how this joker could be in any management position. He has the worst customer service skills I have ever encountered. I see fast food in this this guys future, but I doubt he would be a good fit for much more than a entry level position. This store has blatantly stolen money from me by not honoring warranties and slipping in hidden charges for stuff at the end of the transaction. It’s more like a shady car dealership than a furniture store. Avoid this place if you don’t want any hassles. Im having to call the corporate office in Colorado AGAIN. Furniture Row is generally great...too bad the Albuquerque location has such poor management and employees.
9 years ago (08-10-2017)
In the past I've purchased furniture at various places from American to to Goodwill and looked at a fair number of other places, so have some experience. In this case, I purchased a full bedroom furniture set and leather couch and had a good experience at Furniture Row. Dan Chavez was a good and reasonable sales rep -- go to him. I sensed some poor customer service attitude from the manager (-1 star) but didn't interact or put up much with him. Delivery crew was very good. When you consider the quality of the furniture sold here, it is more expensive than the particle-board furniture but the quality/durability is worth the price difference if you seek a sale price. What's good: • Furniture here is higher end, solid wood, not particle board. • Reasonable (not low) prices especially on sale / clearance. Some very reasonable low price deals from time to time (sign up for their email newsletter). • Sign up for the Furniture Row rewards/points system gives you purchase credit on future purchases. • Wide selection of furniture. What's bad: • Management customer service attitude needs improvement.
9 years ago (28-05-2017)
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