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GameStop Prestige

  1. Maryland
  2. Bowie Electronics Store

Reviews, get directions and contact details for GameStop Prestige

Address: 15411 Emerald Way, Bowie, MD 20716, USA
Phone: (301) 262-4599
State: Maryland
Zip Code: 20716


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Reviews
could not help a customer that made an honest mistake in order to take our money DO NOT USE THIS STORE.
8 years ago (11-09-2017)
Superb, its out of my way. More like 40 mins away but i would rather buy games and consoles here. Much better than the PG Mall or College Park Locations.
9 years ago (24-06-2016)
IT'S THE WORST GAME STOP THAT I EVER BEEN TO AND I WOULDN'T WANT ANYBODY ELSE TO EXPERIENCE THE IMMATURITY FROM THE WORKER'S THERE IT'S JUST NOT WORTH IT!!! There was a situation were i pre-order a game and a guy name THOMAS was helping me. Well at least i thought he was i mean this young guy basically gave me false information telling me to get a more expensive version of a game cause he told me thats the one they had and no other gamestop would have it either. That was the first lie he told me, but when i ended up coming there to purchase my game he then told me that they had the game that I wanted so he cancels the one version of the game for a less cheaper one but not only did he do that but he also cancel's my pre-order that i brought WAY early for the game. When I finally got home to realize that he got over on me. I called but of course i couldn't even get a answer because they have a knack for not answering the phone call's i mean it always goes straight to an answering service then when you hit one to try to talk to one of the workers there then they don't pick up and you can't leave a message because it's filled!! SMH im assuming that they don't want to deal with the customers since there customer service skills are poorly. When i called the next day it took four hours to finally get someone to pick up to explain my problem and even then he put me on hold to waste more time, but i finally got to talk to THOMAS and when I did i told him what he did and he seem like he didn't even have a clue on what i was talking about! Once he figure out who i was he gave me more false information and i know cause I've gotten the real information from another game stop and still being game savvy i knew that the game i pre-order had to have a code on a receipt for me to enjoy the special features but he told me that i didn't have to do that cause it should be already on the game and i didn't need a code but IT WASN'T!! Not only did he keep on with this shameful lie but another co-worker in the background agreed with the lie as well. THE CRAZY PART IS IF YOU SEE MY RECEIPT IT CLEARLY SAID'S THAT THE PRE-ORDER IS CANCELLED but he didn't know what i was talking about. SMH I had to go to an gamestop that took me 35 minutes to get there but when I explain the craziness that i experience at the game stop in bowie town center they gave me BETTER SERVICE, VERY HELPFUL AND THEY ALSO GAVE ME THE PRE-ORDER CODE THAT I WAS ASKING FOR you know since i paid for it lol but I WILL BE GOING THERE FOR NOW ON JUST BECAUSE OF THE HOSPITALITY ALONE and less face it im to wise to be a fool to resort to violence or verbally speak vulgar to attack someone even when there clueless. WORD TO THE WISE....SAVE YOURSELF THE DRAMA AND STAY AWAY FROM THIS GAMESTOP AND FIND ANOTHER ONE UNTIL THEY FIND THE RIGHT PEOPLE TO HIRED TO HELP CUSTOMERS LIKE ME AND OTHERS WHO JUST WANT TO ENJOY A SIMPLE GAME.
9 years ago (17-09-2016)
Not the best customer service, but they are getting better!
9 years ago (25-04-2016)
Worst gamestop I have ever gone to. 1st I called to check on my trade-in values and once I get to the store, I wait at the counter for 5 minutes while he sings and arranges video games never acknowledged me at all. Then guy looks at my remote charger and tells me broken because he could't get the charging cable into the port but when I did it in front of him I had no problem also I never used it literally took it out the box and let it sit because I was using the remote. Then I ask what is the value of my trade PS3 Remote and he tell me 6.00 but when I called they told me $15.00 smh the tall bald dude is a completely unprofessional and should be fired. His whole attitude was off and I really believe he was going to pocket the rest of the credit for my trades. F**K this gamestop I will waste gas going out of my way to find a different on as its not worth me putting hands on someone because they don't want to be at work. If i could have gave him negative stars he would have got -5.
10 years ago (28-09-2015)
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