Gold Castle Jewelers

Reviews, get directions and contact details for Gold Castle Jewelers

Address: 3834 International Dr, Silver Spring, MD 20906, USA

Phone: (301) 598-3898

Website

State: Maryland

City: Silver Spring

Zip Code: 20906

Opening Hours

Monday: 10:00 AM – 6:30 PM
Tuesday: 10:00 AM – 6:30 PM
Wednesday: 10:00 AM – 6:30 PM
Thursday: 10:00 AM – 6:30 PM
Friday: 10:00 AM – 6:30 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

Have had numerous pieces of jewelry fixed here, always do a great job. The store owner is so kind.

 8 years ago (10-03-2018)

Worst customer service I've ever endured in the Washington D.C. - Rockville metropolitan area. After two weeks of waiting on a job order, I showed up at this Gold Castle store with my checkbook to pick up a simple work order for a trophy plaque engraving - 4 lines / 12 words. I would have paid for it on the spot, but the order was not ready. The clerk - Dina (could be manager or owner), then berated me for not having listened to a voice mail the store (or she) had left me to say they had no bronze plaques, and that I had to chose between black and silver. Because I didn't want black or silver, I suggested that Gold Castle use the original bronze plaque I had brought in on day one for sizing, and I asked how much the 12-word engraving job would cost. Dina said it would cost $25, using the original 1" x 3" plaque I had provided, which seemed unreasonable to me (over $1/letter!), so I said I would take the job elsewhere, and needed my property returned. At this point Dina refused to give me my plaque, demanding a picture ID. I returned with a picture ID, and even then had to reason with a "cool headed" employee to get my plaque returned to me. As I was leaving the store, Dina yelled from behind the counter that her co-worker "TAKE HIS PICTURE!" as if I were some sort of criminal whose picture had to be put on file. The "attitude" ragging that I had to endure from Dina is too much to leave unchecked. My complaint will of course go directly to the owner, and if unresolved, then to the BBB. This kind of employee does NOT belong behind a counter providing customer service. Again - the WORST!

 12 years ago (15-01-2015)

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Reviews, get directions and contact details for Gold Castle Jewelers

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