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Grandin Road Outlet Store

  1. Ohio
  2. Ohio Home Goods Store
  3. Sharonville Home Goods Store

Reviews, get directions and contact details for Grandin Road Outlet Store

Grandin Road Outlet Store
Address: 5566 West Chester Rd, West Chester Township, OH 45069, USA
Phone: (513) 603-1444
State: Ohio
Zip Code: 45069


Opening Hours

Monday: 7:00 AM – 10:30 PM
Tuesday: 7:00 AM – 10:30 PM
Wednesday: 7:00 AM – 10:30 PM
Thursday: 7:00 AM – 10:30 PM
Friday: 7:00 AM – 10:30 PM
Saturday: 7:00 AM – 10:30 PM
Sunday: 7:00 AM – 10:30 PM

Update Info

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Reviews
Like so many others, only giving 1 star to be able to post this review. On a side note, Google would do well to read people's reviews to see just how many people have asked "Why no negative star option?!" Not getting a true review, Google, if people only have a positive star choice to choose from. As Adam Topping says below, GR does not honor its 30 day price guarantee. Ordered Christmas clearance and 2 days later it went an additional 40% off. Bunch of double talk excuses on why they wouldn't honor the price guarantee. Grandin Road, I will be returning these products based on principle alone. I'd rather pay the huge return fees everyone is talking about because it's still less than than the 40% savings you should have honored to keep a customer. Do you hear me? I'll pay to not do business with you. It's not the money. It's my pride, the principal, and my right in choosing not to do business with such a shady company. Have plenty of other choices now days. You however will lose much more money than me. These silly garlands will have been handled so many times from stocking to shipping to returning, stocking, shipping, you will make $0 money on them. Would have been better off honoring the price guarantee and keeping a customer. Extremely short, narrow minded company only concerned with making as much money as possible TODAY off their customers. Way too many 1 star reviews for me to be politically correct in wishing your company well. I'm praying for a speedy demise so you can stop affecting so many people's lives with anger, hurt, and sadness as you have mine. Never again. PS: Thanx fellow reviewers for cluing me into why I too am receiving so many catalog solicitations in the mailbox. So GR violated my privacy in addition to being a poor company to order from and work with. Nice.
7 years ago (27-12-2017)
Bait and switch! You burned me once but I will never buy from you again. Purchased Christmas Chair covers. When they arrived and I took them out of the package I couldn't believe how cheap they were made. A beginner in a sewing class could have made a better product. The material was so thin and cheap looking. It felt like material you buy in a flea market. I cannot believe you couldn't even get Christmas Red right. It had the dullest washer out red material I've ever seen. Pitiful! I would never display these dollhouse cartoonish chair covers on my formal dining chairs. Now I await your sending me unsolicited magazines like your customers are complaining about. Don't buy.This company is a bait and switch retailer. I only gave you one star so I could write the review. You deserve none!
7 years ago (16-12-2017)
Very poor performance with catalog order. They had a computer glitch, which resulted in them placing eleven, yes eleven duplicate charges for one $98.50 dollar order. 1100 dollars was charged, to my CC as pre authorized orders. I was forced to close the card and have it reissued during this Christmas season!!!! When I complained regarding the severe over charge, I was sent an email ,at my request, for documentation filled with poor grammar and misspellings. I believe I have been scammed!! Stopped it just in time. Yes the products look nice but the delivery, customer service, poor response to a severe issue was shameful and unacceptable. BEWARE!! Order from the mailed catalog at your own risk. No stars but I wanted my review posted.
7 years ago (04-12-2017)
Clean store with lots of inventoryto choose from. Friendly staff to help you find just the right item. Great staff to help you load the items also.
7 years ago (02-01-2018)
WOW, the power of social media. I was so attracted to the products and the variety this company had, just happening on a catalog. The reviews of this company - product quality, untimely shipping and complete lack of customer service is probably the worst I have ever seen. Disappointed because the products LOOK great - but if fulfillment is lousy and a company does not take care of the customer in the event something goes wrong - is inexcusable. The lack of trust, the risk of disappointment, the questionable timing of receiving my order and the absent customer service are all reasons I can't make my purchase. Yes, this company needs to take a serious look at what is wrong and fix it - or yes, there won't be a company any longer - there are too many alternative options in the marketplace today that offer a superb buyer experience - wishing you well, Grandin Road.
7 years ago (28-11-2017)
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