Greenwood/Memory Lawn Mortuary

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Address: 719 N 27th Ave, Phoenix, AZ 85009, USA

Phone: (602) 272-5639

Website

State: Arizona

Zip Code: 85009

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Reviews

We went to visit a grave for the first time this past summer.  The latina lady at the reception desk was the worst receptionist in the history of Receptionist ever!   Rude, rude and ruder.   How is this woman still employed?  She must be a relative to the owner.  She made us wait and was almost mad we came in to ask for the grave.  She took about half an hour to tell us where the grave was and never said it's going to be a few more minutes.  She never I'm almost done or anything. Just an awful lady.

 9 years ago (04-04-2016)

I found the staff at Greenwood Memorial to have done an excellent job.  They have gone out of their way to make it easier for me to cope with all you have to manage at the time of death of a loved one.  This is the type of thing that really needs to happen.  There are so many little things you really don't think about at the time.  The Greenwood staff greatly helped guide me through the process of handling all of them.

A mistake was made concerning the online memorial.  The staff had it corrected almost immediately.  A sign of really excellent service in my opinion.  Mistakes can be made.  The way they are corrected tells you much about who you are dealing with. 

 12 years ago (09-07-2013)

I have been to Greenwood many times with multiple family members resting here. I will be here also when my time comes, all prepaid. I will go on to say how in recent years the customer service here has seriously depreciated. I initially purchased with Mr.Canuff years ago, very nice fella. Since then, trying to get information or help is just distasteful. I have been in the customer service industry and initially understand if someone is having a bad day. BUT it's like this most of the time ONCE YOU'VE PURCHASED. If your buying, flip the switch nice nice nice. Sorry, anyone to blame is the management, which I KNOW have been there awhile. These woman truly have to get it together maybe  take some vacation time. I always feel like I need to buy something in order to get some kind of assistance. I know whats it's like to walk in, let them know I have already purchased and quickly get pushed to someone else. Rude, rude rude!! Wished my family wasn't already here, I'd be happy to be elsewhere knowing my relatives wouldn't have to put up with the same rude treatment!     

 12 years ago (21-03-2014)

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Greenwood/Memory Lawn Mortuary

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