Greyhound: Bus Station

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Greyhound is the largest North American provider of intercity bus transportation, serving more than 3,800 destinations across the continent.

Address: 420 Richards Blvd, Sacramento, CA 95811, USA

Phone: (916) 444-6858

Website

State: California

Zip Code: 95811

Opening Hours

Monday: 6:30 AM – 3:00 AM
Tuesday: 6:30 AM – 3:00 AM
Wednesday: 6:30 AM – 3:00 AM
Thursday: 6:30 AM – 3:00 AM
Friday: 6:30 AM – 3:00 AM
Saturday: 6:30 AM – 3:00 AM
Sunday: 6:30 AM – 3:00 AM

Update Info

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Reviews

First of all the staff are really rude they don’t even know how to talk to people. I got my ticket online and when I showed my ticket to the lady with the short hair and she was fighting with me and telling me this not the f***** ticket. Can you guys believe that she used f word with me.Than I said can you please calm down and talk to me nicely. After that she was saying idk why people are so cheap to get their tickets online wow. I Couldn’t believe it the way she was talking to me. Than after that the security guard gave me hard time and checked my backpack.. the worst bus station even.. I’ll never go back in my life there

 7 years ago (23-01-2018)

DON'T USE GREYHOUND EVER! If I could give this place ZERO stars I definitely would! After an incident I had involving a homeless person PUSHING AND SLAPPING me after  my bag slightly brushed against them I have personally sworn to myself NEVER to use greyhound ever again. There is no security here whatsoever there was no security guard when the incident happened he eventually emerged from the back room doing God knows what instead of doing his job!

 7 years ago (28-12-2017)

Very clean and seems like a new building. Good security. Nice staff.
The best Greyhound bus station I have ever been in.

 7 years ago (07-01-2018)

I took my mother, sister who is 9 years old and brother who is 17 years old to the greyhound bus station located in Sacramento, Ca on 420 Richards Blvd. the bus was scheduled to leave at 3:50 pm. We arrived and printed our tickets from the kiosk at 3:25. There was never an announcement to board the bus.  At 3:50 I walked up to a security employee and asked if they were going to call the bus headed to Reno that would be departing at 3:50. She looked towards the direction where the busses are located and stated that the bus was leaving. I asked her if she could go stop the bus and she rolled her eyes and said, “no the bus does not stop for anyone”. I walked to the customer service counter and waited 10 minutes to wait for an employee to come assist us. When an employee finally came to the counter she seemed very annoyed and irritated. I had explained to her the situation and she replied with, “ So you did not hear me call out the instructions for that bus?”, I replied with the answer no and was very shocked with the attitude I was receiving. After I had said no, she stated a second time with, “so your telling me you didn’t hear me at all the two times I called the bus “info” that it was leaving”, I stared at her in shock with the attitude I received and she notice I felt disrespected with my delaying my response. She then proceeded to get on her computer and explained to me that it would be $20 per ticket to change the itinerary. I asked if there was anyway she could wave the $20 fee and she said no. She then stated,”you can go online and probably pay less for a whole new ticket”. I then proceeded to ask for a manager and she rudely rolled her eyes at me and stated, “ I am the manager!”. With the Extensive bad customer service I received I walked away and purchased new tickets for my mom and siblings so they could make it to there final destination on New Year’s Eve. 
Marie was the Manager at Greyhound. From what Greyhound tries to achieve on customer service, Marie who works as a manager at 420 Richards Blvd, is not a well representation of your values and customer service vision. She is rude and unprofessional. If this is truly what you what at the forefront of your business I recommend she receives training on your visions and values of the company followed by customer service. I am determined this reaches Greyhound headquarters to be addressed.

 7 years ago (31-12-2017)

Horrible customer service. Has no sympathy for anyone and wanted to charge more than an actual ticket. We will be sure to never use you again and will spread the word to our community on how this company is. I’d rather pay more for good customer service than bad

 7 years ago (28-01-2018)

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