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Greyhound: Bus Stop

  1. Georgia
  2. Monroe Bus Station
  3. Georgia Bus Station

Reviews, get directions and contact details for Greyhound: Bus Stop

Address: 2580 Monroe Dr, Gainesville, GA 30507, USA
Phone: (678) 989-1717
State: Georgia
Zip Code: 30507


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Reviews
WORST TRAVEL EXPERIENCE EVER! DON'T BOOK! Our family was visiting us in Atlanta, and were headed back to Rochester, NY today. We arrived an hour early for the first bus at 11:50am in Gainesville. The pickup location was a rundown gas station, with no direction on what to do, but luckily other travelers ended up all helping each other on what to do. Then the bus arrives 35min late, and even the gas station attendant tells us this bus is always late and normal. At his point, we're worried we'll miss out connecting bus from Atlanta to We end up arriving at the Atlanta Greyhound Station late, and run off the bus to customer service to ask where to go, what to do. They tell us to go to line D. We were 2nd in line when the his finally starts to board. Then, the security person looks at our luggage and mutters under his breath, "there's nothing I can do with these, there's no tags". Security guy yells to go to customer service for tags. We go back and wait in line for another 20 mins for tags. Meanwhile, people at the desk are disrespecting people left and right. One attendant told an elderly couple they were going to teach them the ABC's so they knew what line to get into! Get tags on luggage finally, to get back to the bus that is starting to drive away. Run along side the bus yelling for them to stop, bus driver looks at me, looks away, and then keeps driving. People at customer service desk in Atlanta reschedule trip for 1:15am Saturday. We see the majority of other greyhound travelers missing their busses as well, having to stay there for days for new routes, and the employees seemed to almost enjoy the chaos they were causing. I end up calling customer service, get transferred to the compliant line to describe the events a second time, and am then told by your rep Villalone, to call back 24hrs after arrival in Rochester. He also mentioned there have been several other complaints regarding this route along with line! What kind of company is this?! No human compassion, no customer service, no decency whatsoever. Never have I once dealt with such an incompetent organization that has no regard for their customers. I will never travel on greyhound ever again! And will be calling back!
7 years ago (22-07-2017)
Service is terrible. Internet is down cant change a ticket and after calling grayhound found out the information they gave was wrong. Had to buy a new ticket after getting a total runaround from both places. Thought changing and paying 20.00 was worth it but i was definitely wrong.
8 years ago (18-02-2017)
Crowded. Inconvenient schedules. Not very clean.
8 years ago (14-06-2017)
Grab a bus ticket and a drink maybe even a foot long sub for $4 a pack of cigs for less then $5 . no indoor waiting area.
8 years ago (20-03-2017)
Easy to get too...but service sucks...
8 years ago (06-02-2017)
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