Harlan Automotive

Reviews, get directions and contact details for Harlan Automotive

About

Full Service Automotive Repair Facility-
Taking Care of People and the Cars They Drive

Story

Harlan Automotive is a complete automotive and transmission repair and service facility. A NAPA Auto Care Center, our six bay facility can handle all your automotive needs. Our goal is to provide the highest quality of service for our customers. We know you will be pleased with our quality of service. Come by and check us out for yourself!

Address: 408 N 4th St, Murray, KY 42071, USA

Phone: (270) 767-0101

Website

[email protected]

State: Kentucky

City: Murray

Zip Code: 42071

Opening Hours

Monday: 7:00 AM – 5:30 PM
Tuesday: 7:00 AM – 5:30 PM
Wednesday: 7:00 AM – 5:30 PM
Thursday: 7:00 AM – 5:30 PM
Friday: 7:00 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

The staff was polite and professional, and they did well with my vehicle.  The courtesy inspection was a nice touch, and the techs seemed quite competent.  

However, I took two stars off for the price.  I learned after the fact that a quart of Lucas sells for $13 at a parts store.  That's a 35% mark-up from their order price at $9 a bottle.  I got charged $31 for the oil additive, and $32 for the transmission additive.  That's about 2.5x retail, and it really jacked up the price.  

Part of this is on me for not asking the price or looking into what parts stores charge beforehand, but that's still a bit ridiculous.  Live and learn, I suppose.  

I would still recommend the place for your vehicle maintenance, just know what you're getting into going in.

 7 years ago (10-03-2018)

Ford Taurus got quick, accurate diagnosis and was repaired the day it arrived. Cost estimate was accurate, but  price was very high. I did the same job on my van and the parts cost 1/3 what Harlan charged. It took me only about 2 hours and it was my first time.

 7 years ago (09-01-2018)

You guys stopped an inspection due to the car being in bad condition, and saved me $250 dollars!  Would definitely recommend you

 7 years ago (28-02-2018)

I had a marvelous experience taking my newly acquired 2002 Chrysler 300M, christened "Katie," to Harlan Automotive.  Since the dealership where I purchased Katie could not tell me if or when she had ever had transmission service I took her there to have that done.  I was able to make the appointment online which was very convenient, and when I arrived there the friendly attendant presented me with a cute little computer to complete more information.  The wait time in their comfortable lounge was much shorter than I had anticipated.

They not only completed Katie's transmission service but they also went over her very thoroughly checking out all of her other systems as well free of charge.  When they were finished with her I was given a checklist of everything they had checked out from bumper to bumper most of which was in great shape including letting me know that she had new brakes installed shortly before I bought her which was great to know.  There were only 3 things, none of which were critical, that the list indicated would need attention in the near future.  Harlan Automotive cares very much about helping me maintain my Katie so she will last longer.

I have had follow-up e-mails from them to be sure I was happy.  They have also given me the website address where I can see the history of Katie's care with them.  That is just like having medical records for your family member.  It is a very family oriented business, and they treat their customers and vehicles like extended family.  I'm thrilled to have them as a skilled and reliable resource for Katie's continued care.

 9 years ago (02-11-2016)

Got a wheel alignment drove away and pulled harder then it did when I brought it in.

 7 years ago (29-01-2018)

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