Heartland Health Care & Rehabiliation Center of Boca Raton

Reviews, get directions and contact details for Heartland Health Care & Rehabiliation Center of Boca Raton

Address: 7225 Boca Del Mar Dr, Boca Raton, FL 33433, USA

Phone: (561) 362-9644

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State: Florida

Zip Code: 33433

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Reviews

If you bring your loved ones to Heartland you can be reassured that they will be treated with love and care.  You feel like you are at home.  The physical therapy was outstanding.  As for the extras, the cafe was my Mom's favorite perk.  Isaac will bring you amazing sandwiches & hot drinks and snacks to your room (for purchase).  My Mom used the beauty salon as well so you will always look your best.  The courtyard is a nice place to go with your family for a picnic outside on a Saturday for some fresh air.  Overall there will always be a few little glitches wherever you are, even home!   You will not be disappointed in the level of care you receive.  Please send Poncetta and all the other amazing nurses our best.    They made Mom feel like she was at home.  We have already recommended Heartland to a friend and they are there right now.

 8 years ago (09-02-2017)

I've read many of the posts and found that most replies ask the person to follow up with Care Line.  I decided to begin with that route and spoke to Charvette on March 14th.  An "investigation" was put into action and I was to expect a call back within two days.  Yes, today is July 26th and I still haven't heard a word.  So here's my public service announcement.  STAY AWAY FROM HEARTLAND!  Here's the only positive.... the therapists were amazing and I thank that team for their work.
Back to why I'm posting,  I thought I was getting somewhere when a nurse, Judy, apologized for not getting my mom her medication and even offered her personal cell number so I could stay in contact.  I didn't want to bother her so I declined and used the facility number.  Bad move... I left her a message on March 17th and yes, it's still July 26th.  The admissions team headed by Patrick were a nightmare and rude to say the least.  The social worker, Karen is in the wrong field.  But here's my "favorite" story.  Mom had just come back from the hospital and was waiting to get settled in when she asked a nurse who came into the room, "Excuse me, may I please have a tissue?"  Here's the reply," I'm not your nurse."  This sums up Heartland, which should be renamed "Heartless."  There is no compassion, care or capability.  Please do not allow your loved ones to be put in this facility. 
      You may be wondering why I didn't do anything while my mother was a patient?  Simple, she asked me not to because she feared retaliation.

 8 years ago (26-07-2017)

I placed my father in Heartlands care and from day one he has had nothing but problems.  First they claimed they did not get the right prescriptions for his medication, it took us days to get this straightened out.  He was also in need of tests that were not run in a timely manner.  Also there is not enough nursing staff as my father would have to wait sometimes 45 minutes for a nurse to come help him with anything.  While the food was decent he couldn't get the special orders they claimed he would be able to get.  Upper staff were always in meetings and it took me 3 phones calls over 2 days to speak to a doctors they use.

 8 years ago (23-03-2017)

Absolutely the worst. Nursing Assistants barely speak English and their accents are so bad you can't understand them, and they have a surly attitude.  
I never once got a hot meal; sometimes warm, mostly cold.
There were only two RN's that were competent. Another night RN was a disaster. 
The Nursing Assistants sanitary protocol was non-existent.
I developed a serious infection in my surgical site approximately 20 days post-op, it was days before a culture was taken and I was placed on oral antibiotics. I should have been on an IV antibiotic immediately.  I finally demanded to be discharged immediately. Now I am finally getting Professional care at Boca Regional Hospital.  
After I have surgery to clean out the site I must return to a Rehab. It will NOT be Heartland!  I don't care what the Insurance company says. 
The ONLY  reason I think this facility gets one star is the Physical Therapists assigned to me were great.

      
      
      
 9 years ago (16-11-2016)

My mother-in-law was there for rehab.  Nice people but the food was horrible.  My wife was forced to retrieve hot food from outside this facility.

 8 years ago (10-02-2017)

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Heartland Health Care & Rehabiliation Center of Boca Raton

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