Henderson R Kane DVM

Reviews, get directions and contact details for Henderson R Kane DVM

Address: 4117 Rocky River Dr, Cleveland, OH 44135, USA

Phone: (216) 252-4500

Website

State: Ohio

City: Cleveland

Zip Code: 44135

Opening Hours

Monday: 7:00 AM – 1:00 AM
Tuesday: 7:00 AM – 1:00 AM
Wednesday: 7:00 AM – 1:00 AM
Thursday: 7:00 AM – 1:00 AM
Friday: 7:00 AM – 1:00 AM
Saturday: 7:00 AM – 1:00 AM
Sunday: 8:00 AM – 1:00 AM

Update Info

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Reviews

This review is for an Emergency situation and they are not my regular Vet.

In September 2011, my cat had an emergency after 10:30 pm on a Friday night and they were the closest vet open at the time. It turned out that my cat suffered a fatal blood clot and needed to euthanized. To be honest, I found the vet herself to be competent and compassionate at the time and I did not feel pressured at all by her recommendation. If I was just judging the vet herself, I would have given her a very good rating.

The reason i'm giving it only a fair is because I found the rest of the experience was stressful and the rest of the staff was unfriendly and it was obvious they cared more about getting paid than giving me a minute to comprehend all that was happening (my cat was in extreme pain and yeowling) and to deal with the limited options we had after discussing w/ the vet. I understand this wasn't my normal vet and they don't know me, but at the time their computer was down and they couldn't accept my credit card payment for the cost of treatment, so they wrote it down on a piece of paper and a few days later mailed me a receipt. It gave them the opportunity to send a simple condolences card since they were sending me mail anyway, but all I received was the credit card slip.  

Because it was an emergency and after regular vet hours, I paid more than usual - I'm not complaining about that in itself, but the lack of compassion at a difficult time left a negative impression on me and in the future if I need to find an after hours vet I will probably go elsewhere. Maybe they had a bad day, or maybe they were upset working late on a Friday - who knows, all I know is I just had to make a quick decision to euthanize my pet and the attitude of the non vet staff was something that made the night all the more stressful.

 10 years ago (14-01-2015)

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Henderson R Kane DVM

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