Big Creek Pet Hospital

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Address: 16949 Bagley Rd, Cleveland, OH 44130, USA

Phone: (440) 234-5831

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State: Ohio

Zip Code: 44130

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Reviews

I had an appointment at 5:30 pm. They called me back to the exam room at 6:00. The doctor came in to see my dog at 6:20.  Her feet have been itching for a couple of weeks and he told me it was either food or seasonal allergies. That took about 10 minutes for that exam. I waited about an additional 35 minutes to get some meds. Earlier in the day I called to have heart worm medication ready for me to pick up after my dogs appointment. They couldn't find my prescription. That was the third time they didn't have my prescription ready. I would advise you DO NOT GO THERE.  I am not any longer . Oh, by the way, it cost me  $ 180.00. 

 8 years ago (15-08-2017)

Very long read but wanted to give and accurate truthfull review. If you have a short attention span my dog tore his acl/ccl under their care they won't even call me back let alone take any responsibility.

Took my dog in with an eye ulcer. I had been in several times to check on the eye and see how it was progressing. All the staff seemed very friendly and it wasn't all that expensive. 

On one of the follow up visits they took my dog into the back to draw blood to make serum for his eye. While he was in the back for only a few minutes I heard a loud scream from my dog. He came in back limping. 

When the vet returned and I imeditley asked her what happened if they drew blood from his leg or why he was limping. She said said no that they don't take it from the leg and shed find out. She came back in and said that the vet tech said he "jumped up a bit." She examined his leg and said she thought it was arthritis. Scheduled a follow up appt for a recheck.

Before the recheck I called up to see if I could get a better understanding of what had happened. I asked to speak with the office manager. I was than called back by the vet tech who took him in the back room and again just told me he "jumped up". 

I went back in for a recheck with a different vet same office where I was told my dogs ccl was completely torn. I then explained to this vet about what had happened under there care and I'd really like to speak to the owners or a manager. I was told he left for the day but they'd have him call me.

A few days go by and no call. I call him and I explained who I was and asked why he had not called me back. He said " I was supposed to call you." Then says "I'm not sure how taking blood caused your dog to tear his ccl." I said exactly. He was perfectly fine when he went in there and then he was limping when he came out. He said he would have to talk to his people and he call me back.

The next day he called me back and said that they wanted to xray his knee to make sure of the diagnosis. Then we see what they could do. So I came in again and had the knee xrayed. They tell me they will call me back with the results later that day. Two days go by and no call. I call up asking for the results and they have the vet call me back he explains the surgery options and the cost of treatments. I explain to him that the office manager told me to come in for the xray and that he was going to then decide what to do about it. He says that he's on vacation but he'd call him to call me back.

He never called back. A couple days later I have a recheck for the eye and I tell the vet he never called and he explains he talked to him and thought he called me that they would offer free lazer on the knee but the office manager would call me back to talk about what else they could do. He let him know again that I was expecting his call.

Now another week(about a month since the orginal incident) has gone by msgs left and no call. 

So in short I feel like my dog was hurt not on purpose by maybe and accident/negligence. I was hopefull since they were so nice on all my visits they'd make it right. It would have been nice if they even could just call and flat out say sorry we feel were not responsible and you should go ahead and schedule the surgery somewhere else on your dime.

 8 years ago (16-08-2017)

I absolutely love this vet clinic. The prices are very reasonable, the doctors are wonderful, and the staff is very friendly. 

 8 years ago (11-04-2017)

Reese's surgery went great! Her incision looks great even on day two. I also truly appreciate you taking the precaution to postpone her surgery so her blood clotting test could go for further testing since the initial test you did showed it was slow. You always have my animals and my best interest not only in your mind but your heart also. Thank you so much!!!!!

 9 years ago (03-10-2016)

When we first started making appointments for our dog at Big Creek earlier this year, I called to make an appointment for her. She had been limping and we were concerned about her leg. After a couple of calls back to me to reschedule her appointment, they got her in. With a 2-month-old baby at home, it was a little challenging with the reschedules and making it work but I understand things happen and wanted to make sure my animals received the best care.

Before the appointment, I explained to the person I talked to that although our dog is very sweet and friendly, she does not like going to the vet and does become fearful. I was assured that they deal with this all the time. When my husband took our dog in, they didn't listen to him explain that if they just let her be and not pull out the muzzle, she will be okay. They decided right away to sedate her (I believe it was $100).  A staff member also appeared to be a bit condescending to him regarding our dog.

After that, it was determined she had a partial, if not full, ACL injury. They had us take her home and give her pills to see how she did. A couple of appointments (and reschedules on their end) later, and we were told we had to see yet another vet who actually did the surgery. 

After all was said and done, although there were some kind people there who worked with us, other staff members, processes regarding our pet, and the cost left me and my husband with a bad taste in our mouth.

 9 years ago (12-05-2016)

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