Hertz

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Address: 235 Sunrise Hwy, Freeport, NY 11520, USA

Phone: (516) 771-2135

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State: New York

Zip Code: 11520

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Reviews

I recently had the WORST experience here at Hertz!!!  Where do I begin.  I rented a car here through insurance back in July.  I was given a  2017 Toyota Camry, which was great.  A few weeks later my husband went back to get another vehicle under the insurance and we were given a 2017 Chevy Impala.  When it came time to give back the  vehichle I noticed I was charged an ADDITIONAL $66.75, when i called Hertz they referred me to tolls & red lights department.  I was told the vehicle I rented went through 66.75 worth of tolls.  During the hours it is stated I did this either my husband was at work or I was at work.  They required I ONLY submit receipts to show I was no where near these tolls, however as previously stated we were working not shopping.  When asked if we could submit letters from our offices we were told NO. Receipts only!!  I decided I had to begin my own investigations.  The bottom line is NYC tolls department only call and tell HERTZ that ONE of their vehicles went through tolls. It DOES NOT GIVE THE EXACT CAR!!! However HERTZ will apply whatever car they deem necessary and it is very hard to prove otherwise.  They are full of scams in there and I will never return.

 8 years ago (19-10-2017)

Very professional,very polite and very fast getting me in and out

 8 years ago (02-01-2018)

I like to rent from Hertz they have one of  the best customer service. One of their representatives, Robert, did a great job and I am sure I will come back to their location in Long Beach. Thank you

 8 years ago (06-07-2017)

As always Scott Stack, Manager, at the Freeport location provides superb service.  He is always quick, responsive and thorough in the best selection of a vehicle for me and my family.  Several times I have had to travel with a disabled relative, and Scott always accommodates us with the highest quality and reliability in vehicles.  If there is a snafu, he always more than makes up for it.  Besides this location being close to home the friendly service is bar none!  Even if it weren't close, I'd still rent from here.

 8 years ago (27-04-2017)

Staff is courteous. Clean rentals. Quick Service!

 8 years ago (27-09-2017)

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