Hertz

Reviews, get directions and contact details for Hertz

Address: 7335 Wisconsin Ave, Bethesda, MD 20814, USA

Phone: (301) 215-5912

Website

State: Maryland

City: Bethesda

Zip Code: 20814

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

LIARS. stay away from them. I got a rental from Bethesda branch, agent name was Josef.  Since I had full coverage on my own car I did not get their insurance. I return the car with full gas. After a few days, He charged me $140. They told me that you can bring the car with either full gas or empty gas. In both cases we are gonna charge you for full gas. they charged me insurance that I have never requested. The weird part is that when I rented the car Josef told me printer is broken. so he did not give me any paper to sign. they are real scammers

 7 years ago (31-01-2018)

I REPEAT DO NOT EVER DO BUSINESS HERE !! I was rented a car through state farm while my car was in the shop,  Yosef  was the person helping me, number one,  the car he rented me smelled like someone had just smoked 10 cigarettes !!!  Little did i know that they charge a $300 fee for smoking in their cars. Yosef called me to ask how the car was and i said its okay but it did smell like smoke.. You'd think he'd take note of that, nope! nor did he tell me  or mention the $300 fee they charge if they believe you smoked in the car . Anyway the day my car was ready i was told to drop it off at the auto shop which i was hesitant to do because the receptionist told me that if anything happened to it overnight, it would be my fault because the car would be under my name still. I took the chance and left it. Yosef let me know that he would have someone from their Rockville location pick it up. Today hertz from Rockville calls and lets me know of my gas charges and oh yeah they drop the bomb that they found "evidence" (Car smelled like smoke) that i smoked in the car so i will be getting charged $300 !!!  They are thieves !!! I called Yosef to let him know the news and all he could say was are you sure you didnt smoke ? Are you kidding ? This by far is the WORST customer service I have ever experienced, and to think i gave Yosef a good review because he kept insisting when I was picking up the rental... He seemed genuine but clearly he set me up.. He should be fired and Hertz of Bethesda should rehire new employees or just close the office.

 7 years ago (14-02-2018)

I had prepaid my booking online. When I picked up my car the attendant told me the final charge - the amount was roughly what I paid online so I accepted. However, he actually created a new bill with full insurance and discounted what I already paid. So I was effectively charged twice! 

Probably a bit of a misunderstanding - shame because everything else wen't smoothly! Luckily Hertz customer support were understanding and fixed the charge.

 8 years ago (18-07-2017)

So.  Had a Hertz reservation made by an insurance company, and my experience this time and at this location was horrible.  Called the day before to confirm reservation and a pick up from an auto body shop at 3:30 the next day.  Told them I couldn't answer my phone until around 2:30 pm.  Leave work today, get to my car at 2:31 and notice I had a miss call from them, so I call right back and get no answer.  I figure they will call back and everything was fine, little did I know that it wasn't.  Get to the auto body shop around 3:20 and I wait, and wait, and wait.  I call multiple times once it gets past 3:30 and don't get an answer, until I call at approximately 3:58.  The gentleman tells me that the guy who was going to pick me up called and I didn't answer, at which point I told him all the stuff mentioned above.  He tells me that he might be able to pick me up, after he helps people that were supposed to be there at 4:00.  So I wait until 4:26 at which point I had to decide to walk the half hour to the Hertz so I could make it before they close at 6:00.  I make it there and the guy seems to have an attitude towards me even though I am the one that got screwed.  I then ask if I can get a drop off to the auto body place when I drop off the car and he says there will only be one person there so call early.  Why do you even offer that service if you only have one person working?  Also why only call once almost exactly at the time I said I might be able to answer my phone and just assume I didn't need a pick up?  All I can say is that someone in management should either cancel the pick up/drop off service or hire another person to do it.  Also a sorry would have been nice.

 8 years ago (31-01-2017)

Worst service at car rental ever. Had to wait ling time both at puck up and delivery!! And no one picked up the phone after several tries when issue came up. Will never rent there again.

 7 years ago (21-08-2017)

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