Hertz

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Address: 300 Doug Warpoole Rd, Smyrna, TN 37167, USA

Phone: (615) 355-4755

Website

State: Tennessee

City: Smyrna

Zip Code: 37167

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

This place is so unprofessional, never been in a situation where I made a reservation and the representative call me to say that they will be out of the office.... WHAT?! I absolutely would recommend that any one who has to come here, check around to other rental companies, make this place a very last resort! Consider yourself warned.....

 7 years ago (11-08-2017)

I called around 8:00 a.m. to rent a car.  The representative was very slow, did not listen to me and took 25 minutes to process my order.  I told the clerk I needed a car because I had car trouble so I was not sure how many days I would need it for.  The clerk said I would need a return ticket voucher to rent a car.  When I ask for an explanation, he said the return flight ticket from the airport.  Really??? My flipping car is broke down...I am not traveling!!!! FINALLY, He told me I could pick the car up by 11:00 a.m.  At 10:20, they called me back and told me a car would not be available until late this afternoon.  So much for customer service!!!!!  I will never use this company and I would suggest you do not either if you need to rent a car!

 7 years ago (12-07-2017)

I've always been a fan of Enterprise but the at fault driver's insurance referred me to this place while my vehicle was getting worked on. It's a very small room and from my understanding, it's one agent and his boss. The gentleman is very friendly, awesome interpersonal skills, and talkative but if you're in hurry, you may want to consider another Hertz location. While he was checking me out, his computer kept messing up on him.. Since it was an insurance rented car, I only had two options. When I returned the rental, it appeared there were a lot of cars there.

 8 years ago (03-02-2017)

They did not have our car available when we went to go pick up our reserved vehicle. We were told we could get a van for $400 more, we opted out. We were also told that they were getting more cars in and that we would have to wait. We were fine with that, but the guy said he would call and deliver the car when they arrived later that day. It is now the next day and we still have no rental car nor did we receive a phone call. Renting a car has never been so difficult.

 8 years ago (13-09-2016)

Arrived to pick up my RESERVED vehicle only to be told that they have no cars at all!  Are they missing the point of a RESERVATION?  Never again.  Avoid this place at all costs.  I wasn't even given any options... just sorry... we have no cars.

 8 years ago (15-09-2016)

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