Hertz

Reviews, get directions and contact details for Hertz

Address: 23 E Main St, Milford, MA 01757, USA

Phone: (508) 422-9946

Website

State: Massachusetts

City: Milford

Zip Code: 01757

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

related searches: Hertz Frankfurt, Hertz stock, Hertz car rental, Hertz Germany, Hertz Frankfurt Airport, Hertz Near Me, Hertz customer service, Hertz company

Similar places near

Enterprise Rent-A-Car 964 meter for the spring semester, i have been--will be--renting a car each week to get to clas...

Enterprise Rent-A-Car 8 miles Great place to rent a car. Picked me up on time and were flexible with the timings. C...

Absolute Auto Glass 10 miles I recently had my car windshield replaced, and I couldn't be happier with the results...

U-Haul Neighborhood Dealer 10 miles Really nice people to deal with, affordable 🙂

Enterprise Rent-A-Car 10 miles Best rental car experience I've ever had! The team at this location went ago e and be...

Cote's Auto Body 10 miles Best place to get your auto body work done. I HIGHLY RECOMMEND!

Route 146A Auto Repair Sales Inc 10 miles Don is the MAN when it comes to auto repair and sales!

New England Truck Solutions 11 miles Excellent work and incredible customer service

Advance Auto Parts 11 miles I found them to be quite honest and friendly people who give good advice and don't ju...

Home Towne Auto Body & Sales 11 miles I've had body work done here, great quality work. Have used John as my go to guy for...

Home Towne Auto 11 miles We strive to deliver the highest quality of used automobiles on the market! Each veh...

Firestone Complete Auto Care 11 miles They're polite, courteous and professional. I don't trust a lot of mechanics because ...

North Smithfield Automotive Center 12 miles I've had several great experiences at NSAC. Karen (front desk) and the mechanics are ...

U-Haul Moving & Storage of North Smithfield 12 miles The staff is very nice. They were very helpful

North Smithfield Auto Body 12 miles I was involved in a car accident and N. Smithfield Auto just finished repairing my ca...

North Smithfield Auto Recycling Inc. 13 miles Not from around here but stopped in and was treated GREAT. Good prices, negotiable an...

Anchor Subaru 13 miles I just want to take a minute to let you know I have been looking for a used Legacy fo...

Anchor Nissan 13 miles Strongly recommend. If you are shopping for a vehicle make sure you stop here. Their ...

Reviews

Last minute reservation and rental, running late due to traffic delays, he not only waited for me, but followed me over to the other rental car agency in town, where I turned in the car I was being gouged on, and brought me back. Service above and beyond.

 8 years ago (20-11-2017)

Great service by everyone there; nice vehicles, competitive pricing.  I have satisfactorily rented several mid-size SUVs from this location.

 8 years ago (18-07-2017)

Horrible customer service.I had a set appointment to pickup my rental and no one was there.  I waited over an hour and had to leave. I requested a midsize car and that's what I was promised but when I picked it up, it was tiny compact car.  It wasn't even ready for me to take. I had to wait while they cleaned and vacuumed it.  When I called to complain to the manager, I was assured my concerns would be addressed and a replacement car.  You guessed it......never spoke to anyone again. Next step it their Corporate Office, Consumer affairs, and Better Business Bureau.  Never again.  I wouldn't  even give them one star but I couldn't post my review otherwise.

 9 years ago (03-06-2016)

WORST CUSTOMER SERVICE IN MY 29 YEARS OF LIFE.

Rented a car from there after an accident I had, the customer rep, Rodney, was misleading and they ended up charging me for a month's worth of additional insurance on the rental when I had agreed to paying one week.  At the time when I rented the car I didn't know how long I'd have it for so I agreed to one week of this additional insurance and was told that would be fine and that if I wanted to put it back on just to call.

Two weeks after returning the car I receive a call from Nitza at Hertz stating that I owed $350. After speaking with both her and the original rep about where this was coming from I was met with a big OH WELL, SUCKS FOR YOU.   I decided to ask to speak to a manager because the passive aggressive attitude I was getting from these employees was absolutely mind-numbing.

TWO WEEKS go by with NO RETURN PHONE CALL. (I had left the country for one week or I would've checked in sooner.) After my 4TH ATTEMPT trying to connect with the manager, I realized I had to ambush him at his store.

I met with Basilio, the store manager. He was a nice enough man though never acknowledged that he hadn't return my calls but anyway, he calmly kept telling me that if I had called to cancel the insurance they would have gladly taken it off. This of course is a mute point because this was never communicated to me, actually the contrary was. After repeating myself- what felt- about 30 times I realized I  just wasn't being heard/understood. Finally he told me there was nothing he could do. He told me there was no one above him that I could speak with. I felt like I was  in a twilight zone. So I called customer service in hopes there would be someone who would validate my experience and help me out but then was told they (Hertz Corp Customer Service) couldn't do anything and defer me to a customer relations email.

I NEVER HEARD BACK from Hertz after I sent the email. It has been two months now.  I gave them plenty of opportunity to redeem themselves before I took to this platform but it is clear now that they have no interest in resolving this matter.

This is a STORE AND COMPANY that lacks customer service/support and VALUE THE $$$ OVER CUSTOMER SATISFACTION AND RELATIONS. They chose $250 (I planned on paying the 100 I agreed to) over a customer and their reputation.

BEWARE. 

 12 years ago (04-04-2014)

Great customer service.

 8 years ago (07-08-2017)

Comment on this business

Map, Satellite View
Street View

to add Hertz map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=hertz&id=1770387&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/hertz-i1770387.html" target="_blank" title="Hertz">Hertz</a></p>

Reviews, get directions and contact details for Hertz

Opening Hours

Find nearby businesses, restaurants and hotels

We use cookies