Hertz

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Address: 10709 East Garvey, El Monte, CA 91733, USA

Phone: (626) 454-1051

Website

State: California

Zip Code: 91733

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Reviews

Nice experience. I rented online a compact car. As they didn't have one when getting there to pick it up they bring me a Chevrolet Impala for the same price. All nice people, very kind. Recommend 100%

Well ... after several times using the same service I just try to avoid using any other. All the guys there very helpful.

 9 years ago (12-08-2016)

Excellent and fast customer service. I came in with a reservation at 10AM and I was out before 10:30AM. They gave me a clean car, inside and out. The employee that helped me was named Wesley R. and he made sure everything went smoothly. I returned my car a few days later, and was not charged for anything extra. 

Will definitely be returning.

NOTE: This is a customer service position, they do the best that they can with the cars that they have. Anyone complaining and having an attitude with the employees, give them a break. It is not always easy dealing with impatient customers.

 9 years ago (07-04-2016)

Great customer service.  Always get the car that I request.  Only problem is the wait, due to number of customers.  Great place to rent a car for the weekend.

 9 years ago (20-09-2016)

The customer service aspect of the El Monte office needs a bunch of work.  My reservations included that they would pick me up at my home at noon.  When no one showed up to pick me up, I started calling shortly after noon on the day designated and when I finally got through (nearly 1:00 PM) the person I spoke to did not speak English as his native language.  When I finally got him to understand me (at least he said he did) he said that someone would call me back in fifteen minutes.  Well, long story short, I finally had someone take me to the Hertz office on Garvey in El Monte and it was still after 3:00 PM before I got a car and got out of there.  I'm sure glad I didn't have a plane to catch.  The front tires on the Nissan Altima that I rented front tires were nearly bald on the outside third of the tires.  I called this to the attention of the agent and he said that, "it would be okay."  I rented the car for two week and the last week the steering was pulling to one side than the other quite dramatically.  I was tempted to look up a Hertz office where I was and take the car back in for either getting another car or getting new tires on the front.  I'm sorry...I did neither.  When I turned the car in I told the agent of what I experienced and he asked, "...what am I, a mechanic?"  The last I saw the car was when the Lot Attendant got in it to take it to get it washed.  One good thing I can say though...Hertz did have the lowest price for the type of car I wanted to rent and for the length of time.  Oh, the car I had was a 2015 Black Nissan Altima (at least the registration in the car said it was a 2015).  Take a look at the from tires before you drive it off the lot.

 9 years ago (25-08-2016)

When I received the car I didn't notice the smell because the windows were down, as soon as I got in the car I started the cars AC. When I had to put in gas about 30 minutes later I noticed the most potent marijuana smell I have ever smelled. I called Hertz and told them and they told me they had no other cars that they can give me, so all they can do is give me my money back or wait till later in the day so more cars are returned. I still needed a car so I told them I will buy a car freshener and see if that helps. As the day went on the smell got so bad that it was getting in to my clothes. so I called Hertz again and they had a car for me. When I arrived there the employs thought it was funny that the car smelled so bad and were laughing about it. They gave me a free upgrade for my trouble and apologized for the smell. (Its truly unprofessional that the Hertz employs thought it was funny that the car smelled so bad, and were making jokes) I rent a car from Hertz at least once a month since January of this year my experience has been getting worse and worse I am at the point that I will no longer be using Hertz for my car rental needs ever.

 9 years ago (16-03-2016)

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