Hertz

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Address: 2561 Ogden Ave, Downers Grove, IL 60515, USA

Phone: (630) 960-4697

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State: Illinois

Zip Code: 60515

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Reviews

This is the best car rental place on Ogden in Downers Grove. I've tried them all and sworn to never use them again. This Hertz facility is the exception. They are professional and most importantly - they have your car when they say they'll have your car.

 8 years ago (16-08-2017)

Had a reservation set for this morning.  Upon arrival, I was told they had nothing in size reserved due to two vehicle being involved in crashes.  I said to do like others and upsize to next vehicle size - I have to get to work!!!  Was told I'd have to pay for the upsize.  Enterprise and others do not do that.  I argued against that and they contacted some manager at another location - delay, delay, delay.  I'd still have to pay and I would have to travel numerous miles to retrieve an available  vehicle.  Really?  There happened to be three vehicles sitting out front with plates from other states.  No, those were for other, later reservations so I couldn't have them and would have to pay more and travel much further to get a vehicle.  

Horrible service and untrained employees.  Not their fault.

In the end, I went to Enterprise in Westmont who took care of me (as always) and I was on my merry way.  Just a note: when I went to Enterprise two weeks ago for a rental and the size vehicle I had reserved was not available; what did they do?  They put in in the next larger size vehicle for same cost as vehicle reserved, which happened to be a much larger vehicle - a Ford F150 pickup truck.  Go to Enterprise, you'll be happier.

 8 years ago (20-09-2017)

Professional quick service with newer cars offered.

 8 years ago (18-10-2017)

Got a clean car and was treated professionally.

 8 years ago (16-10-2017)

I usually use Enterprise, but tried Hertz cuz it had an unusually good deal. Booked online, rental process went smoothly although it seemed like the original car I rented wasn't available. The agent didn't harass me excessively on buying protection/insurance like some other (Enterprise) places. I arrived at Hertz few minutes before 1pm to return on a Saturday and they had already closed! Was pretty upset but the manager (Aaron) at the back instructed me to drop the keys in the keydrop box.

 Was very frustrated stressed out over the weekend worrying about the safety of the car and possible extra-day charges due to the printed note 'if you are returning to a location that is closed all charges will continue to accrue until the location re-opens for business". Oh man. 

On Monday I promptly received the e-receipt and to my pleasant surprise there were no extra-day charges nor the common scam damage-charges. Special thanks to the manager (Aaron), Hertz scores one above Enterprise for now!

 8 years ago (28-05-2017)

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