Hertz

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Address: 845 Iowa St, Lawrence, KS 66049, USA

Phone: (785) 842-6297

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State: Kansas

Zip Code: 66049

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Reviews

I had a pretty terrible experience with this business. When I arrived to pick up my car, it was not ready. It took 35 minutes for me to drive away with my rental. There was one person ahead of me when I arrived and he was about 75% done with getting his rental. His car wasn't cleaned/ ready to go upon his arrival, just like mine. I was rented a car with a crack in the windshield and dents all over it. I did not get to do a walk through with the agent. When I went to return my rental the place was just as chaotic as it was when I picked it up. The next time one of my vehicles has to be in for repairs and my insurance company is paying for part of my rental, I will be going somewhere else out of pocket. Not returning to this place.

 8 years ago (12-07-2017)

Great staff, great prices :)

 7 years ago (27-10-2017)

My car was clean, completely full of gas and drove great! I'm shocked by some of the customer service remarks, I think it may have been my best CS experience at a rental car place ever! And I rent a lot of cars. She was very professional and kind and made everything quick and easy. I also heard her handle an upset customer on the phone like a pro! I love this Hertz. 

 8 years ago (30-12-2016)

The staff are wonderful!  Very professional, accomodating and helpful.

 8 years ago (21-07-2017)

The price is competitive compared to other companies, and the service is good too! The only issue is that the car (Hyundai Accent 2016) I rented did not have a cruise control.

 8 years ago (05-06-2017)

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