Hertz

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Address: 2 Schoephoester Rd, Windsor Locks, CT 06096, USA

Phone: (860) 627-3850

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State: Connecticut

Zip Code: 06096

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Reviews

Excellent! Used to use Budget until I was scammed by them into buying unnecessary insurance. My insurance company said AVOID BUDGET RENTAL CAR! Hertz on the other hand was great!

 8 years ago (03-11-2017)

So, you cab get a rental car anywhere; you choose the company for all the other incidentals: time, efficiency, and customer service.  THIS HERTZ GETS ALL OF THESE WRONG, AND TAKES AN HOUR AND A HALF TO GET YOU IN YOUR CAR. The shuttle from the airport was full, so they told us ( toddler and pregnant woman) to wait for the next one (25 more minutes).  The counter attendant was nice enough, but when i complained about the shuttle situation, he said they didn't have enough shuttle drivers or counter attendants ( essentially voicing his own dissatisfaction in his job, instead of assessing my concern).  He offered me a free upgrade from the standard size vehicle that i had reserved, but i didn't take it because the gas mileage would be significantly worse, and we were two adults and a small child, and needed to drive a long way.  So, no real compensation for my wasted time, and irate toddler.  With the toddler, we needed a carseat.  I told the attendant that the kid weighs 35 lbs; we waited at the curb, and were  brought the two different seats they offered, wrapped up in plastic ( so indiscernible).  I grabbed the slightly bigger one ( which seemed more similar in size to our carseat at home), carried it, with toddler and and luggage ( not an easy feat) to the row with the standard cars ( at least 100 yards).   Once i unwrapped the carseat, it turned out to be the big kid, 40 lb and up variety.  So, the toddler and i have to walk back to the office, carrying the wrong carseat ( did i mention, I'm pregnant?), to trade it for the correct one.  The outdoor attendant traded with me, and i had to carry the other carseat, while wrangling the toddler, back to the car.  I unwrap this carseat, and all of the straps for installation were twisted, and mangled, so i couldn't tighten them properly.  After 20 minutes wrestling with the seat to get it in properly ( so, you know, my son isn't rocking around in the backseat), we are finally good to go.  I would have appreciated a check in or something, as i visibly wrestled with the seat in the car, but nothing from the staff.  In finally leaving the parking lot, the exit attendant said goodbye by saying, " we really appreciated seeing you all tonight," in a super sarcastic tone.  Just a reminder that the staff hates it here, and have no intent to offer a positive customer service experience.  When all was said and done, it took us an hour and a half to get the rental car; unacceptable HERTZ.

 8 years ago (27-10-2017)

Return is not helpful with early flights, 4am return gate opens, flight leaves at 5am, creates rush

 8 years ago (19-10-2017)

Hertz is the only rental company that I use. With my AAA and Hertz Gold, I am always able to find a deal.

This location is my favorite; the customer service is great, and the cars are always clean. 

I've never had a problem with this company that went unresolved; any issues I had were solved and in my favor.

 8 years ago (14-04-2017)

Quick service (bus arrived quickly for pickup). Friendly guy checking the car back in. Very friendly and helpful driver.

 8 years ago (13-06-2017)

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