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Hertz Ironton MI Tackett's Body Shop

  1. Ohio
  2. Catlettsburg Car Rental
  3. Ironton Car Rental

Reviews, get directions and contact details for Hertz Ironton MI Tackett's Body Shop

Address: 410 S 2nd St, Ironton, OH 45638, USA
Phone: (740) 533-9423
State: Ohio
Zip Code: 45638


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Reviews
Absolutely the most awful experience I've ever had dealing with a car rental company! Said they had a car waiting drive 45 minutes for them to tell me they didn't have anything. Called for 2 days straight and no one answered the phone! Whoever is running that place needs fired! What a joke of a business!
8 years ago (21-06-2017)
Horrible customer service. No customer service at all. My wife had a reservation for noon, they said they were waiting on a car to be returned later that afternoon when she called for their "pickup service", she she walked ten miles to get there. They never even hinted at the possibility that they wouldn't honor her reservation. Then, shortly before closing, they told her that cars were often returned after closing time. Again, they didn't suggest the possibility that they weren't going to honor her reservation, and when she asked if they had cancelled it, they said no, "the reservation doesn't just go away", so she waits longer, the guy starts closing up, and tells her she can go to Enterprise. She asks him how far she's going to have to walk, and he says it's about 10 miles away. He doesn't offer her a ride, doesn't even apologize for not honoring her reservation. It doesn't appear that being a gold member warrants gold service here, or any service at all. By the time they tell her to go to Enterprise, it's closed, and she's stuck without a ride. I had to click on one star to post. This place certainly hasn't earned it. I don't even want to think about what they'd do to your car if you brought it in for repairs. It doesn't end at mere indifference though -- after 3 hours of waiting and 2 hours of walking because they couldn't be bothered to provide their advertised pickup service, the Hertz customer representative tells her that when we made the reservation they didn't have any cars, so there wasn't really a reservation. I checked their site when I first heard there weren't any cars there to see if there was perhaps a different class available, and indeed, there were none, nor could I select any or make a reservation. So it appears (see below) that she had a reservation for the last car they had, and he gave it to someone else without a reservation. I've come across terrible reviews for Hertz Gold Service before, but didn't really give them consideration as I've used them frequently for quite a while without any real problems other than an occasional late car, accompanied by very polite, professional, representatives. It's not really worth taking the risk renting with them if they let places like this continue to operate under their name. I do hope that anyone considering renting from this place heeds his advice, and goes to the Enterprise down the road, and I don't like Enterprise. Pickup Time - Fri, Sep 30, 2016 12:00 PM (B) Nissan Versa or similar Confirmation Number H07538637B1 Pickup and Return Location: Ironton - Tackett's Body Shop HLE
8 years ago (30-09-2016)
The folks at Tackett's are great! They really care about the customer. Fast, friendly, hometown service. You can't beat that!
8 years ago (20-12-2016)
We had an amazing experience. We would recommend to anyone!!
8 years ago (11-12-2016)
Friendly staff
9 years ago (03-09-2016)
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