Hertz Rent A Car

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Address: 5555 Central Ave, Toledo, OH 43617, USA

Phone: (419) 537-8847

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State: Ohio

Zip Code: 43617

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Reviews

I would give it a 0 star review if I could. Was told they would pick me up from the dealership at 9 am. I was getting my car repaired because of another driver hitting my car. They told me they didn’t have any cars to pick me up until 12. My car was a AWD 2017 Ford Fusion which includes heated seats, automatic car starter, touch screen radio. They gave me a 2016 Nissan Centra the ride is rough, front wheel drive, no heated seats, no car starter. Avoid this company at any cost. Previous reviews were very accurate

 7 years ago (26-12-2017)

Had a reservation to pick up a car today through my car insurance. Called 2 days prior to make sure they had all the info and they said they did. Showed up today to pickup car and left with nothing. First the employee was 20 minutes late opening the office. Second he said he didn't have any cars available. What is the point in reserving a car if the office does not hold one for you?  So we ended up going to ENTERPRISE and got a car no problem with a free upgrade. The auto body shop said this is normal for Hertz to not have cars for people with reservations.  If you need a car I would suggest going somewhere else.

 7 years ago (25-10-2017)

It was the absolute worst customer service ever. Employee Colin,  was asked repeatedly if there were cars available,  and he lied several times saying yes. After waiting 30 minutes I asked if he was sure that there was a vehicle for me,  because I had to drive to Cleveland to catch a flight,  he said yes. After watching him take outside calls, even though he had 4 customers standing around waiting for a vehicle.  Finally stepping to the counter for the 5th time,  he acknowledged that he did not have any cars at this time. 
I had to leave;  my husband drove me to Cleveland --I missed my flight. 
My husband is trying to make it to his job on time. 
This could have been avoided if your employee would have been honest. 
I rent vehicles for work on a regular basis, I have never witnessed such poor customer service. 
I will avoid Hertz from this day forward, and will not have any good comments about Hertz to the hundreds of thousands I speak to annually about being great employees and providing excellent customer service. 
Shame on you Hertz, Toledo Ohio, Central Ave.
Very disrespectful of your customers time. 
I had to give you a star in order to send this,  but you don't deserve any.

      
      
      
 7 years ago (11-09-2017)

Doesn't even deserve a rating. Was supposed to be picked up at body shop between 8-8:30am. Got to the body shop at 8:15am and the called Hertz to confirm someone was on their way. Called again about 8:35am and someone finally got there at 8:45am. Nice older gentleman. When I made my reservation I told them I needed a vehicle big enough for 3 car seats in the back. I went to put the car seats in and he said to put them in the trunk because that might not be the vehicle they give me and that we had to go back to the Hertz location first. Got back there and no one engaged with me at all. Had to say something myself and ask them what vehicle was mine because I was already almost an hour late for work and needed to load car seats. They said to use the car I picked up in. No one showed any care or concern that they had already made me late. Loaded the car seats myself and they barely fit. I didn't get out of there until 9:15am. I will never use Hertz again.

 7 years ago (14-08-2017)

Showed up this morning with cf# for rental. I was briskly told they had no car for me, it'd be hours! Apparently they have a contract with StateFarm so they cover them first even meaning giving away my car. They trump reservations which is rediculous! Also very busy at pickup & very slow service. Staff very unhelpful about situation offering ZERO alternatives, not empathetic at all either! BEWARE

**Update: Tried to use them again for October rental and AGAIN same thing, they didn't have the size car we'd reserved months before. Reservations literally mean nothing, you are just like a walk-in you get what you get.

 7 years ago (31-10-2017)

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