Hertz Rent A Car

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Address: 112 Main St, Norwalk, CT 06851, USA

Phone: (203) 849-7757

Website

State: Connecticut

City: Norwalk

Zip Code: 06851

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews

I tried to rent a car from Hertz to drive to my sister's wedding in washington DC drop it off there and drive her car back, I received an email confirmation telling me that everything was good and that 127.23 would be due at the counter upon pickup... Well they pick me up to take me to pick up the car (late mind you) and when I get there they tell me no, we need to charge/hold $380 to your card before you can take the car which was never communicated to me (i only have a limit of 300 on my credit card). After begging with them to take a debit card they basically sent me packing the day I was supposed to drive down to the wedding. But that's not all... I was able to rent a car from Budget (awesome company) and make the wedding. The next weekend I was watching tv when i get a call from my credit card company telling me i am over the limit, I check my account and there is a $150 charge from Hertz!!! This put me over the limit on my card and caused me to incur a fee. When i called customer service to resolve they told me this was a fee for canceling/not picking up my car!!! Ridiculous! The only upside of this situation is that the guy from customer service didn't fight me when I asked to be refunded. If you are a debit card user like me go to Budget, they will take good care of you.

 9 years ago (14-10-2016)

Hertz Norwalk Merritt Corporate Park has consistently provided me with beyond expectation customer service and a "no surprises" experience.  I look forward to the rental car
Portion of my frequent business trips because I know Hertz Norwalk is relatable and will take care of my needs.

 9 years ago (06-10-2016)

Worst car rental location. Avoid!!!
I was assigned a car, completed the car walk through with the agent, verified and signed the papers, sat in the car. When I was about to drive the car, the agent opens the door, yanks the rental agreement and runs off. 

Never seen a hertz car rental agency do that.

 9 years ago (16-05-2016)

Car was not clean, office was a mess, agents were pleasant but not customer service focused.  If I had a good choice I would go elsewhere.

 9 years ago (18-05-2016)

My husband and I visited this office on a Saturday in order to exchange our car rental from a Hertz office in Rhode Island (we weren't happy with the ginormous navigator panel in the front passenger side).  It was difficult to find the office and in fact we drove past it once before calling to get specific directions on how to access their office as it is within a gated office park.  

There were three people before us and it was less than an half an hour to closing time.  We asked if it was too late for Moin to help us but he asked us to wait while he worked with the two other customers before us, one of whom was very difficult, loud, and generally not pleasant.  It was almost 15 minutes after their closing time before Moin could wait on us but he not only provided us with a new car but also was able to upgrade us! Thank you, Moin.

 10 years ago (28-06-2015)

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Hertz Rent A Car

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