Hertz

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Address: 522 Heritage Road a, Southbury, CT 06488, USA

Phone: (203) 267-3068

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State: Connecticut

City: Southbury

Zip Code: 06488

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Reviews

Quick service. Good selection of cars. 

 9 years ago (23-03-2017)

Pretty standard (ie: poor to fair) car rental experience, until a month later I was invoiced a $25 administrative fee for accidentally using an ezpass that nobody even told me was in the car. They refuse to rectify the situation, even after taking fault for not informing me about the ezpass.

If you have to rent here, read the fine print! They be swindlers.

 10 years ago (14-09-2016)

DO NOT use this location. This was a disaster. They rented me a vehicle that had issues. The vehicle was not safe to drive. It broke down on the side of the road and they wanted ME to pay for the vehicle to be towed. One of the workers Adrian was so disrespectful and rude. I was scared. I would never use this location again. It was a disaster. Save yourself the hassle and rent from somewhere else. 

 11 years ago (13-12-2015)

Great location. Pretty good customer service. 
Tip- always make sure you check your car to ensure any existing damage is recorded.

 11 years ago (10-12-2015)

I frequently rent (4-6 times a year?) from this Hertz location and am often pleased with the rental and process. My past two rentals I was not 100% satisfied and I completed the survey given with the receipt. I received a phone call a couple days after the survey from Ashley and she really wanted to get to the bottom of my concerns. I felt that a female that worked there was rude (in the past, this was my first survey completed and I was speaking about an associate that no longer works there and i was unaware.). My only complaint for the associates working now was that Ashley went around the car rather quickly but she apologized and maybe just wasn't aware how quickly she was doing it since its something she probably does quite often and knows the vehicles well. 

Overall, I will continue to rent through this location and have never had any major problems. Obviously i learned if you voice a concern it will be taken care of. 

 13 years ago (24-01-2014)

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