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Hilton Garden Inn Colorado Springs

  1. Briargate
  2. Colorado Lodging

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Hilton Garden Inn Colorado Springs

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Work Smart; Sleep Deep; Eat Well; Stay Fit; Treat Yourself; Stay Connected

Story

Located just off I-25 and exit 151, Briargate Pkwy, the Hilton Garden Inn - Colorado Springs features 154 newly renovated, beautifully appointed guest rooms. The hotel is directly across from the Promenade Shops at Briargate and just 1 mile from the famous US Air Force Academy

Address: 1810 Briargate Pkwy, Colorado Springs, CO 80920, USA
Phone: (719) 598-6866
State: Colorado
Zip Code: 80920


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Reviews
Every time I've stayed here it's been too notch! A recent renovation made this one of the best local places to stay in terms of location, price and comfort. The staff has been outstanding. Always willing to go the extra mile. Excellent place to stay!
9 years ago (14-03-2017)
All of the employees were very nice and helpful. Our favorite was our server for ballast Angie. She was always happy and smiling. She was constantly on the move helping people. The location is great it is across the road from a nice shopping center with plenty of food and stores.
10 years ago (24-02-2017)
Really nice and clean. We have 2 kids, one of which is a toddler and they loved the refreshment bar in the lobby that provided pineapple orange infused water and cranberry oatmeal cookies. I loved the contemporary furnishings and overall design of this hotel. Also the staff was so sweet when we locked ourselves out of our room and helped with getting us another key. We will definitely come and stay again next time we come to Colorado.
10 years ago (07-11-2016)
Managers here are amateurs. I have stayed here a few times this year. As other reviews stated, ice machines were broken, there are 2 HUGE holes in the back parking lot, that is completely unlit, and I hit both back-to-back. The rental car will never be the same. Most recently, I had to change my travel plans and move my reservation forward by 1 day. I prepaid and only asked that if rooms were available that they accommodate my 1 day change without making me eat all of my prepaid amount, and then pay for the new night. I made 7 calls to Hilton in total. The first call was direct to the hotel and after a manager pretended she could not change it, but Hilton could, she passed me to them. They looked at my payment situation, told me that they had 'already funded the hotel for my stay' 11 days earlier (so this Hilton Garden Inn already had their money, and I had not yet even stayed there yet). Then, the Hilton person suggested I go back to management of the hotel because it 'appears they have open rooms on the date you want'. Well, this time I got another manager who blamed her inability to accommodate my request, even though there were available rooms, on her computer. She sent me to some special Hilton customer relations group. The woman there was aghast that the hotel would not take ownership in the situation and just move my reservation forward by 1 night. This woman coached me on how to ask the hotel to make the change. I did as she suggested. In the end, I called and a 3rd manager of the hotel said 'I'm sorry we can't help you.' Well, given that I have a college student with 3 more years left in the Springs, I will no longer be using this hotel among the many choices in the area. Managers who act like amateurs or who cannot solve 'problems' are useless in management. Extremely disappointed. I do travel each week and prefer Hilton chain hotels. I will NEVER stay here again...ever! A joke of a place. Poor maintenance is likely a function of the amateurish management of this location.
10 years ago (27-11-2016)
I am staying at different Hilton brand hotels to see which ones are good. This is my last stop for this hotel staying spree. This is located a bit farther north of Colorado Springs and right across the Promenade Shops At Briargate. There are PF Chang, Panera Bread, California Pizza Kitchen, and various restaurants to choose from. The room is good and clean. I didn't encounter any problem with the service.
10 years ago (08-02-2017)
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