Roush Honda

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Auto Dealer

Address: 100 W Schrock Rd, Westerville, OH 43081, USA

Phone: (614) 882-1535

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State: Ohio

Zip Code: 43081

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Reviews

Jim sold me my car he was great! He also found me a way to get way less expensive car insurance. Two weeks after getting my car, a raccoon decided to cross the road at the wrong time and popped my bumper out of place. Jim recommended me a place to go and they didn't charge me anything! Thank you so much! 
Highly recommend this place!

 8 years ago (17-06-2017)

My salesman Lee Cohen went above and beyond to make sure I got the CR-V, I wanted. He was patient with me and was willing to work with me. Lee made sure I was satisfied with in my decision and there was no high  pressure sales. I would definitely recommend Roush Honda and salesman Lee Cohen to all my family and friends when they choose to look for a new vehicle. THANK YOU Lee !!😁

 8 years ago (07-06-2017)

We had a truly outstanding experience at Roush Honda, having been referred to them from friends.  We had the pleasure of working with Shawn Risner and highly recommend him should you be interested in purchasing a new car there.  Shawn and the Roush team were so courteous, friendly and easy to work with...never did we feel any pressure, and they took the time to thoroughly explain everything to us, from options to post-purchase walk through of all the vehicle's features.  Their excitement and expertise with Hondas was palpable.  I live across town near several other Honda dealers, but am very pleased we went with Roush.  If you are looking for a great vehicle, superb service, and easy, straightforward process, definitely check them out.

 8 years ago (20-06-2017)

I had a wonderful experience at Roush Honda. Lee Cohen was amazing, thoughtful, and very professional. Casey was also great in brokering a deal that I though was amazing. 

Thank you Lee and Casey!

This is why I will always come back to Roush Honda!

Sam

 8 years ago (12-05-2017)

I wish I could give this 0 stars but I unfortunately I can't.  I took my car in yesterday because I needed an oil change and in addition, my car was having trouble starting intermittently. When I took it in, the process was quite simple and everything went  smoothly - I dropped off my car. A little after 4 p.m.I got a call with what was wrong with my car - I needed a new starter among some other things. Never was it stated in this voicemail that my car had died or that they couldn't complete the service. I couldn't afford a new starter so I went to the dealership to pick up my car. When I arrived, I was greeted by a service advisor who stated that they couldn't complete the service on my car because my starter had died. IN order to complete the service on my car, they needed to be able to to be able to get the car started. He gave me the prices for the new starter and I told them I would discuss it with my husband and get back to him. This morning, I decided that I couldn't afford the starter and the other things they wanted to do so I would take it else where. I called them and spoke to another service advisor and asked them if there was some way they could just start it and finish the service so that I could pick it up. He told me he would look into it and call me back. Within a few minutes, he called me back and said they were done and I could come pick it up. Then I get a voicemail from them a little later saying that they put the coolant in but they weren't able to start the car. So if I drive it away, there is a chance that the engine may overheat but I can come pick up the car when I'm ready. I went to the dealership today and spoke with yet another service advisor who said that he would get my original service advisor, David to come and speak with me. David didn't even have the courtesy to come speak with me about what was going on and sent the other service advisor back out. All he could say was that since I was going to tow it, I didn't have to worry about it overheating. I just had to have the next mechanic bleed the coolant. He took off 10% off my bill to pacify me but it is not about the money, it is about the principle. They knew that I wasn't going to get the starter from them so they put in the coolant, even though they knew that without starting it, it could lead to my engine overheating. I had asked them to tow the car last night,  if the next mechanic was just going to have to drain the coolant, why did they even complete the service? I'm guessing just so that they could charge me. In addition, they were dishonest. It was just about the money. The attitude and concern they greeted me with when I first when to schedule my appointment, is not the same attitude they treated me with when this issue came up. Needless to say, I won't be using them again.  Terrible customer service.

 8 years ago (12-04-2017)

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