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Homewood Suites by Hilton Long Island-Melville

  1. New York
  2. Farmingdale Lodging

Reviews, get directions and contact details for Homewood Suites by Hilton Long Island-Melville

Address: 1585 Round Swamp Rd, Plainview, NY 11803, USA
Phone: (516) 293-4663
State: New York
Zip Code: 11803


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Reviews
We stayed here 6/2017. The suite with separate living area, kitchen and working desk was so convenient! The room was very clean, bed was comfortable and couch was too. Every staff member was super friendly and accommodating.
8 years ago (17-06-2017)
A few months ago I gave this place 5 stars bit now I had to reduce it to 3. As a returning customer I can see the place is slowly but surely going down. Our problem at this time was the pool and jacuzzi area. With some health issues we were looking forward to use the jacuzzi in one morning over the Easter weekend when we stayed in the hotel. The pool room conditions at 8 in the morning were the same as people left the area a night before after a long party. The jacuzzi did not even worked. Front desk was apologizing and their solution was to direct us to the hotel next door and use their jacuzzi. Just to be sure it is in good condition the lady called them and asked for a clean pool area. 10 minutes later we walked over and boy it was clean! Couldn't even breathe in the pool room it was full of chlorine fumes! I guess their solution was after the phone call to run in and dump 20 gallons of chlorine in the pool and the jacuzzi. We had to open the garden door to air out the room. We decided to stay and spent 10 minutes in the hot tub. That was a big mistake. Our skin is still peeling from the chemical burn... Like we took a dip in a tub of liquid chlorine! It is horrible and we will never stay in this hotel again ever! Hilton couldn't even help us with another problem... 3 weeks earlier when we booked the double room we paid advanced over the phone. A few days prior arrival our plans changed and did not needed the double room anymore just a single. They could not change it, could not change it to another date, could not give us a refund, nothing. Doesn't matter if we called the desk, or the corporate office. I never saw such a stubborn unflexible company like Hilton. The nicest guy was this hotel's manager who promised and a few days later gave us 40000 points which is good to use for a one night booking in the future. So after all the problem got solved but it was a lots of hassle and we weren't expecting this kind of treatment as a returning customer and Hilton Honors members. My advice just book the room and definitely DO NOT pay in advance! Otherwise the parking is convenient the place is fairly clean and the breakfast area and the food is good. If anyone works hard those ladies do, to clean up the mess left by customers! They would deserve 5 stars!
8 years ago (25-04-2017)
3 and 3\4 stars. Okay 4. Stayed in the 2 Bedroom Suite. Clean and beautiful. Me, the wife and the children were happy. The lobby and common area was nice too. Food was delicious the cooks were great. We love the pool and jacuzzi. Those was the good. Now the bad. We were paying 2500 a weak. Okay for the price I guess. They started acting like the room was too good for us. We had to call reservations the book The Room because they started saying they didn't have no rooms available. Mind you we were not loud or caused any issues. They started blaming one another. Now the ugly. Our money was just as green as anyone elses. The overall. That was a small thing to a giant. We still had fun! 4 stars!
8 years ago (28-04-2017)
Very nice floor plan and well apportioned. Location isn't really in a very busy area - for better or worse. My only complaint really was the toilet.
8 years ago (11-06-2017)
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