Hopkins Acura of Fairfield

Reviews, get directions and contact details for Hopkins Acura of Fairfield

Address: 2459 Auto Mall Pkwy, Fairfield, CA 94533, USA

Phone: (877) 360-1950

Website

State: California

Zip Code: 94533

Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info

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Reviews

Great car buying experience!
Found a car I was interested in on their website but wasn't sure if it was on the Honda or Acura side. Went into Honda and met a sales associate named Brendan and showed him the car I was interested in. He new right away it was on the Acura side and quickly took me over got the keys and took me on a test drive. I Didn't have to spend a lot of time with back and forth with Brendan to make a deal and was in and out fairly quickly. I was completely satisfied with my buying experience.

A few days later I noticed my steering wheel was shaking when I was braking so I contacted Brendan who told me to bring it in. I brought the car in and spoke with Raquel in the service department. She was very polite and friendly and had my car inspected for the brakes. After the inspection she informed me the brakes were worn but not completely and would have to speak with the used car manager for authorization to have them fixed but he was not in that day. She promised me a call back a couple days later which she did fulfill and let me know that she was given authorization to change my brakes and resurface my rotors. I brought in my car and they had it all taken care of in a fairly decent time considering they were short handed do to sick calls. While there they even took the time to add padding to my rear deck lid to alleviate rattling noises I was hearing when playing my stereo.

I am completely satisfied with the customer service and experience I have received from Steve Hopkins Acura and would highly recommend them. Trust me I shopped multiple dealerships looking for a car and did not recieve a tenth of the service from any of the others.

 8 years ago (26-01-2018)

Two weeks ago I walked into Hopkins to purchase a car.  Mr. Johnson, our sales person greeted us with a great smile and a handshake.   He made the car buying experience so much less intimidating.   He was very attentive,  knowledgeable, and patient.  He carefully explained each step as I walked through the decision making to ownership process. I would definitely go back and, recommend friends.

 8 years ago (13-12-2017)

I brought my car in for service and Genevieve was in the service department with Acura and she took such good care and was so friendly and caring that I continued to seek her out for as my go to gal. She always explained to me what service was needed on my car and when it should be done. This has lead to a complete confidence in her recommendations for my cars. I purchased an MDX for traveling and again Genevieve has always made sure the car is ready for my trips. The reason I know the difference from having Genevieve is she was on vacation one time when I brought my car over and even though the service was okay it was the excellent service she provided for me.  She has always gone above and beyond. I know I can always get an answer from her on any concern I have about my vehicles. Today the difference is where you take your cars to be serviced is the people that take good care of your needs. Genevieve made sure I was introduced to Mike your manager and I had such a wonderful experience from him as well and that I know he will back her up when it comes to any kind of help at the dealership. It has been a pleasure doing business with the Hopkins Acura family for over 5 years.

 8 years ago (16-12-2017)

We have been a client of Hopkins Acura for 15 years. We have been very pleased with their customer service team as they have always been very courteous and helpful. Joel is a pleasure to work with and always takes care of our vehicles. Very prompt and always keep us up to date on what's  needed to keep our vehicles in great operating condition.

 8 years ago (10-12-2017)

Really tried to low ball us on a trade-in. If they can’t be fair on a deal, best to avoid them altogether.

 8 years ago (27-01-2018)

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Hopkins Acura of Fairfield

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