Jaguar Land Rover Dealership Seattle

Reviews, get directions and contact details for Jaguar Land Rover Dealership Seattle

Address: 19910 Poplar Way, Lynnwood, WA 98036, USA

Phone: (425) 640-9222

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State: Washington

Zip Code: 98036

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Reviews

Service department charged me $2800 to replace my front and rear brake pads (they cost under $100 total). They also likely lied about there being 3mm or less on the brake pads as in hindsight reading other peoples' experiences, it sounds like those lies are common practice here.

When I told the service man I couldn't afford that price he "magically" dropped $300 off the price. Okay so you were just going to over charge me initially then?

Here's our exact text conversation:
Mechanic- "Ok, with the service and tax we will be looking at $3785.00"
Me- "It said 700-800 when I signed" (I signed paperwork when I brought it in)
Mechanic- "Have to account for the cost of the front and rear brakes and the engine air filters."
Me- "Quick question, air filters cost $10 and brake pads cost $30 each. I'm curious how this totals $3785.00. Something seems not right but we can talk when I pick it up"
Mechanic- "I believe you can find aftermarket parts at those prices, however we do not use anything but factory approved parts and also you have two air filters for the engine and we need to replace pads, rotors and the sensors and hardware as well"

So factory parts cost 30x the price? I don't think so.

He send me a quote but it seemed pretty ludicrously expensive, even when everything was itemized. I'm confident he ripped me off for thousands of dollars. Not bringing my Range Rover back here to get serviced again.

 8 years ago (25-12-2017)

I just decided to take a look at some Jaguars but I wasn't in the market because I am moving out of the country. The reason for writing this review is because of how I was treated at this dealership. I came in knowing I was just browsing and I told the salesman who I believe was Brent the same thing. Expecting him to ignore me or just leave he stayed and answers a bunch of questions and was very friendly. It was a great experience and the professional stature at this dealership was a great refresher. I am definitely going to recommend this place to friends and family.

 8 years ago (02-01-2018)

I recently purchased car with Jay's help. Jay was very calm and accommodating. I was not able to purchase the car due to work constraints so Jay brought the paperwork to me!  He was thorough and efficient. He also followed up once I drove my car to make sure I was satisfied.

 8 years ago (02-01-2018)

I spent a few hours at this dealership looking at a couple of used cars. While I ended up not purchasing a car from here because the cars weren't quite what I was looking for (I had a very specific car in mind), my experience was very positive overall. The salesman, Tim, was very professional and polite and non-pushy and the manager was also very friendly and helpful. Definitely recommended. I will be checking this dealership first next time I'm in the market for a car. Thank you.

 8 years ago (31-12-2017)

I have had my LR2 serviced at Land Rover Lynnwood for almost 4 years, and they do excellent work keeping my vehicle (which I use for volunteer Search and Rescue) in good condition. Service Advisor Jaime Guzman is always helpful and shows a personal interest in making sure my car gets good maintenance.

The reason they don't get 5 stars is that their service loaner car program is not up to standard.  When I make an appointment, I expect a loaner car to be waiting there for me.  Instead, they send me down the road to waste my time at an Enterprise rental place.

 8 years ago (05-01-2018)

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