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Jared - Galleria of Jewelry

  1. MN
  2. Minnesota Jewelry Store

Reviews, get directions and contact details for Jared - Galleria of Jewelry

Story

The first Jared store opened its doors in 1993, revolutionizing the whole idea of how a jewelry store should operate. Jared is not located inside the mall. Our guests come just to see us. And we do everything we can to make their visit enjoyable as well as successful. We offer five times the selection of ordinary jewelry stores, price it well, and present it with the help of a team of experts, thereby creating the ultimate jewelry shopping experience. Come learn more about our engagement and wedding rings, diamonds, gemstones, watches, and personalized jewelry. Visit Jared in Maplewood today.

Address: 3081 White Bear Ave. N, Maplewood, MN 55109, USA
Phone: (651) 748-0246
State: MN
Zip Code: 55109


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Reviews
2017August31st - I'm here at the Maplewood Jared's and there are 3 workers on the floor, all helping customers; been here for over 20 minutes to pick up a ring (a 90-second transaction). When one of the employees was done with a couple, I asked if he (or if there was someone that) could help one of us with a yellow pick-up slip (a very obvious indication of a pick-up, which seemed like a great idea to identify what a customer was there for) before they got into a much-longer situation with one of the couples without a yellow pick-up slip. He explained that he's real sorry but they must go in order of when people arrive (which seems like a fair idea...in general), but I explained that my (and another lady's) transaction would be 90 seconds at most, and then he could get back to the couples who were picking out jewelry. He apologized again and said that's not how they do it and someone would get to me after the others were helped first. He wasn't a jerk (which is why I gave 3 stars) and I can respect the attempt at fairness, but the illogical customer-service of it all was pretty frustrating. Nobody wanted to rush the couples looking at their jewelry choices, but a customer shouldn't have to wait over a half hour to pick up a ring; a transaction that literally took 64 seconds just now (yep, I'm in my car now, finishing this review). I'm disappointed that there's not a yellow-slip policy or a quick check-in-with-a-yellow-slip-customer-to-see-if-theyre-just-picking-up-and-there-arent-any-questions-to-deal-with policy to get them out of the store so they can spend their time on the customers who need their help. Am I being unreasonable with this just because I was the one trying to pick up a ring that was ready? I dunno; I'm probably biased at the moment. I won't be back to this location....there's gotta be some place that understands what I'm trying to say, right? Maybe I'll be back to let you know my expectations are too high and this location is the best we have to work with. May your Jared's experiences be better than mine. - Julie
7 years ago (01-09-2017)
My husband bought my diamond wedding band there, and it's gorgeous. It perfectly complements the engagement ring, which we had bought elsewhere. They do all repairs on-site, and as quickly as 1.5 hours, next-day at the latest. And always plenty of associates to help. Whether it was a $150 pair of earrings for my daughter, or a thousand dollar purchase, they have always treated me well.
8 years ago (12-11-2016)
We went to this location today (12/23/2016) to purchase another band to add onto my wedding ring. My husband was signing up for a credit card through them and the lady assisting him asked his income, he told her. She then asked what our household income is with mine and his. He told her what our income was. She decided to respond with, "oh, someone has themselves a sugar mama!". I could not believe she said that!! It is completely rude and degrading towards my husband. As if it's not hard enough giving out personal information in this day and age, when we choose to, my husband gets a verbal slap in the face from this employee! We will NEVER go back to Jared! We will continue to take our business to KAY Jewelers across the parking lot in the mall. Absolutely disgusting and Jared should really think again about the people they are allowing to work for them.
8 years ago (24-12-2016)
I just experienced one of the most cruel racial discrimination moments in my 25 years of life. The staff at this location are beyond rude! We waited 30 mins for to be helped and once the women that told us to wait was available she helped a white family that just came into the location not even 5 mins ago. When we brought the concern to her attention she looked at us and continued to help the other family. When we walked up no one apologized or was concerned about us in any way!! This location is full of races for all that I am concerned. I guess that blacks don't have money to spend! Smh
8 years ago (12-03-2017)
Only reason I am leaving three stars is because they were able to re-size my ring within the same day, which I am grateful for. However, the customer service at this location could use much improvement. I went in today to pick up my ring, something that should be fairly quick, right? Nope! I waited almost a half hour, and I was not even greeted. The three associates were helping other guests, which I understand, but another lady and I were just left waiting and waiting, and these associates couldnt even take a second to say "Hey, we will be with you as soon as we can be" Actually, none of them would even make eye contact or acknowledge either one of us. Finally when one of them was done with a guest, I had to approach her and asked her if she could please assist me. I told her I just need to pick up my ring that I had re-sized. I had my slip in my hand that's needed for verification to pick up, and I cant believe what she did. She literally SNATCHED the slip out of my hand, and told me that she was helping someone else. The someone else that she was helping was done being helped and was walking out the door at this point! I apologized to her and let her know, I had been waiting for a half hour, and I hadnt even been greeted yet. She stomped back to retrieve my ring, and by the time she brought it back up to me, she was trying to be somewhat kind, I guess she realized her unprofessional behavior... needless to say, I wasted almost an hour just to pick up a ring, something that should have taken five minutes, and was treated very disrespectfully. For future servicing, I will take my business elsewhere or to another location.
8 years ago (12-01-2017)
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