JCPenney

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Play, learn, and be inspired by the world of beauty. Discover exclusive brands and products, and enjoy free classes, makeovers, and expert advice at your local Sephora in Jacksonville.

Address: 9501 Arlington Expy Ste 105, Jacksonville, FL 32225, USA

Phone: (904) 721-2820

Website

moc.arohpes@ecivresremotsuc

State: Florida

Zip Code: 32225

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

JCPenney Hair Salon- Kanesha, is excellent stylist, professional and creative with a gentle touch. I recommend Jax to pay her a visit for any style you’d like - she Rocks! The staff is very kind and attentive too!!

 7 years ago (18-12-2017)

Very upset. My sins farther for him aJensport back pack. However,  it was Not the one with the computer sleeve. So, I merely went in to Exchange and Pay the Difference between the two. Although they could Tell it was ABSOLUTELY BRAND NEW WITH THE TAGS, they wanted to only give a $4.95 credit toward the Exchange for a $65.00 backpack!!!!
I'm livid. I have Never had this type of issue before.  
Normally, they give the Sale equivalent, which I would have been and Ready to Pay the Difference in cost for the exchanged item. But to Rip off the customer and give Less than a 10% credit for an item that is part of their Normal line and NEVER DISCONTINUED, is Absurd.
I'll be filing a CORPORATE Complaint tomorrow first thing.

 7 years ago (13-08-2017)

They had a great sale going on when I visited this location. I was very glad they didnt close all the locations here in Jacksonville and still close enough for me to drive to.  The young girl that handled my purchases (Aisha) was very pleasant and went out of her way to help me. Overall my experience was great.

 7 years ago (29-08-2017)

Went into the Sephora boutique to exchange some Fenty beauty items due to the app saying that the color 330 was available. However when I arrive that was not the case. I then stated that I had a return. Karen the "manager" black haired with a masculine cut I guess was having a bad day. She told me that they don't accept online returns but as a courtesy she would do it. 👌 she asked for my ID and receipts and attempted to do a no receipt return. I asked why was that she gave me a BS reason. I advised that OP Mall Sephora had never given me issues about that. She called and asked and I also asked them about the return policy. I was right. She then ask about the top on the Fenty bottle. Although boxed I said I must have lost it. She then was not able to do the return. I said I haven't had a box before and was still able to return at OP Mall. I'm still calm but questioning her actions. She then calls security which were very confrontational. The security man/lady or lady/man became very loud.  Then so does Karen. I'M honestly like wow all this because you wanted to keep your numbers up..lol..I also spoke to Sean the JC Penny "store manager". He was nice but I felt in my heart that he was just gonna let this go but guess who is not?

 7 years ago (15-12-2017)

Love jcpenney today I bougth 2 pair jeans by anna,a blouse n a shirt for my dog 4 Christmas grand total of $18.16  I can't belive the discount n sale thank you jcpenney

 7 years ago (16-12-2017)

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