JCPenney

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Address: 2500 W Moreland Rd, Willow Grove, PA 19090, USA

Phone: (215) 392-9370

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State: Pennsylvania

City: Willow Grove

Zip Code: 19090

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Reviews

The Willow Grove Mall location was great when they first opened, nice selection of clothing for my family. I loved the Disney section for dress up clothes for my three year old and two nieces. Big and tall section for my husband with lots of choices even some licensed tee shirts. Love the partnership with Sephora. But as time went on you always had to look for an open register, or even a employee to ask about an open register. There were a few times I had to put the items back I was going to buy because I couldn't find an open register on either floor. No wonder this location was closed...the customer service went downhill even faster when the closing was announced. At least the Montgomeryville mall one is still open and the people are friendly.

 8 years ago (15-08-2017)

I hope this store re-opens as Boscov's because Boscov's is the best department store of all time.

 8 years ago (31-07-2017)

Saturday May 20,2017 my son Domenic and his wife Amie were shopping in the Willow Grove store with his mother in law Linda and his beautiful baby girl. Amie and Linda were looking at clothing (Shirts) with my grand daughter when two store associates standing near them began to apparently form some negative and quite nasty opinions about my grand daughter. What the associates didnt realize was that my son was with them. As they (Amie and Linda) moved on to another area Domenic walked over to where his family was just browsing to look at the same shirts and heard the two associates talking to each other about "that ugly baby with the big head".  My son was on one side of the display as they stood across (arms reach) from him laughing and and making specific comments. Now I feel I must share with you that this was especially disheartening because of a medical condition which affected my grand daughter's brain development. My son and daughter in law found this out while she was 4 months pregnant. They were presented with the option to terminate the pregnancy but they knew that would never happen. They knew that the little baby growing inside would be loved and deserved a chance to live and be happy.  What they didnt know was that there would be some people who would not understand.  They didn't believe that some people would be rude. They didn't think that they would have to defend her in a store from trained (some what) employees.  They did not expect the employees to act so unprofessionally in front of customers right out on the floor.  They hoped that people would at least be respectful. 
This breaks my heart especially knowing what my son and daughter in law have gone through and the hurdles still to come. This hurts me to the core thinking that a simple shopping trip has left them feeling hurt and discouraged by their experience in J C Penny's. I grew up working in retail since high school. I remember the thorough training process I had to endure.  I mean no disrespect when I say this but have things changed with the training today? Or were these people having a bad day? 
They have no idea what their disrespect has done to those hard working determined parents of my beautiful grand daughter.  I'm so thankful that that beautiful happy little girl didnt hear them. 
Although my son and my daughter in law spoke to the managers and were abale to identify the associates, as well as fill out a store incident form/report, they deserve a formal apology. It doesn't seem right or fair for them to be simply sent off with a pat on the back and a promise of termination. 
If you only knew how deeply this hurt and offended them.

Sincerely,
A concerned Mom
This is from my cousin and happened to her granddaughter. I will be posting it on everything JCPenney has and sending it to corporate.

      
      
      
 8 years ago (22-05-2017)

Great place to shop and take your time on Saturday mornings. Great summer and beach collection.

 9 years ago (09-07-2016)

This location was closed some time ago 😡

 8 years ago (20-09-2017)

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