Jeff Schmitt Cadillac

Reviews, get directions and contact details for Jeff Schmitt Cadillac

Address: 631 S Orchard Ln, Beavercreek, OH 45434, USA

Phone: (937) 426-6401

Website

State: Ohio

City: Beavercreek

Zip Code: 45434

Opening Hours

Monday: 7:00 AM – 8:00 PM
Tuesday: 7:00 AM – 8:00 PM
Wednesday: 7:00 AM – 8:00 PM
Thursday: 7:00 AM – 8:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

Great place, top notch dealership. Super friendly sales staff (Tim especially), Jeff the manager worked with me on price and Dennis got the finances and paperwork squared away. I’ve bought several cars the past few years and this was by far the best experience.

 8 years ago (30-04-2018)

My previous interaction was fine but my recent customer service experience was pretty lacking. 

I contacted the dealership for a maintenance quote via email and the laughably titled "Customer Concierge"  responded with the phone number for the service department. If I wanted to call the service department I would have done that instead of sending the email. This is not the service I would expect from a luxury brand. I will be sending my business to their local competitors.

 8 years ago (19-03-2018)

The entire experience at Jeff Schmitt was first rate. The entire staff was friendly and invited me in with a warm welcome. They had an excellent selection of Cadillacs, and they were able to find the perfect car for me. The entire buying process was smooth and pleasant, and by far and away the best experience I've ever had purchasing a vehicle. My salesman Rick was excellent, and the manager Jeff was excellent as well. Both great people I highly recommend working with!

 9 years ago (05-12-2017)

I purchased a used vehicle from Jeff Schmitt just over a year ago. The purchase experience was par for what you would expect when buying used a car. In addition, I had body repair work done on the vehicle as part of the deal and another which I paid for. I had several workmanship issues which I had addressed immediately. However, I have experienced continued electronic issues with the automatic rear hatch shortly after the "repair" was made. (Incidentally, the vehicle was sent out to another dealership because Jeff Schmitt couldn't get the rear hatch to work after they disassembled it) Once I finally got the problem diagnosed, the Toyota dealership said the wiring on one of the rear sensors was "mangled". It is obvious to me that this occurred when the door was disassembled/reassembled. I spoke to John Schum, the manager of the body shop who said the work on the portion paid for by the used car shop does not come with a lifetime warranty but apparently the work I paid for does. I also talked to Clay Alsip, the operations director, who said it was more than likely a failed sensor and regardless of my immediate problems with the vehicle; he would not warrant the damage. His final decision was based on the age of the vehicle (2013 with about 30,000 miles) as he believes it was likely a mechanical problem with the part. I am not satisfied with this explanation or the manager's final decision. As a Jeff Schmitt "preferred" customer, I am stuck with the cost to finish the job properly.
Before you stop reading, I am reminded of another incident with the Jeff Schmitt Auto Group that involved a salesman running a credit report without my permission or knowledge. (I have the letter from the finance director apologizing and requesting removal of the inquiry) The negative ding on my credit was discovered during the final phases of a mortgage application. Bottom line is that doing business with this company could cost you time, frustration and thousands of dollars!
Screw me once shame on you. Screw me twice shame on me! I will never do business with Jeff Schmitt in any facet and will recommend that my friends and family do the same. Do yourself a favor and go anywhere else!

**Update** I called the number listed for the executive assistant. She was helpful to the extent that she reached out to the operations director Clay Alsip, and restated my problem. They reviewed the notes and were sorry that I had so much trouble but "unfortunately" they could not do anything because too much time had passed. No contact from them in response to my review, which I believe they should have. So I stand by my initial review and have added a couple of photos to support it . There are far too many reputable car dealers to choose from in the area. Don't waste your time, money and frustration with Jeff Schmitt!

 8 years ago (01-05-2018)

I'm in the market for a new car and I'm starting to test drive cars that I'm considering.  My friend and I came to the dealership today so I could test drive a car. We saw 3 salesmen and not one came over to talk to us.  As a matter of fact, one came walking and and we thought, "Great, someone is going to come talk to us about a car", but he ended up walking over to the couple that came in after us.  The other two salesmen finished their cigarettes and decided to go back into the offices.  I was going to go inside, but decided that I'm the customer here and I should NOT have to chase a salesman down.  Especially, when they are not busy. It appeared they were not interested in making money off of me today.

 9 years ago (18-11-2017)

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Jeff Schmitt Cadillac

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