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Kaiser Permanente Santa Clara Medical Center and Medical Offices

  1. California
  2. Cupertino Hospital

Reviews, get directions and contact details for Kaiser Permanente Santa Clara Medical Center and Medical Offices

Kaiser Permanente Santa Clara Medical Center and Medical Offices
Address: 700 Lawrence Expy, Santa Clara, CA 95051, USA
Phone: (408) 851-1000
State: California
Zip Code: 95051


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Reviews
Visited them when our little one had a severe asthma attack. There were no many visitors there, and we were accepted immediately. The staff was very careful and professional. They did the checks, and in just 5 minutes we were on a way to the room. The following two nights were a nightmare for me and my wife due to the fact we had this stress situation, but I cannot say anything bad about the staff, doctors or the hospital. Here are some of my observation. They may sound a bit harsh, but they don't change my overall positive opinion: 1. The staff is constantly rotating. I'd say it happens once a day but may be not. It means that the quality may change depending on who is on duty today. One day it could be just awesome, another day it could be so-so. It never was "bad" for us. 2. The "main" doctors (who are rotating as well) are good. The "assistant doctors" are not that good/skilled sometimes. There was a case when I had to intervene and begin to give advices. I'm not a doctor at all, but being an engineer I managed to learn the hardware in the room better than the doctor who tried to set it up. I don't tend to think that something bad could happen without me. However, it was a disappointment to see the inability to operate a simple medical device. It was just a single case during the whole stay. Most of the time the staff knew what they are doing. 3. The food for the little patients is acceptable, but nothing special. It wasn't a big issue to us since our little girl had no appetite anyways. However, the picky ones would likely not eat the whole meal. 4. They have a good playing room and a playground. It could be a big relief when the kid has spent a couple of days in the hospital. 5. I had an experience to communicate with their financial department, and the experience was positive. They are friendly and responsive. In general, I'd choose them again should we need an emergency service. I hope, we will never need it again, though.
8 years ago (30-09-2017)
Kaiser Foundation and the hospital in Santa Clara provided excellent and life saving measures for a family member earlier this year. I am very impressed by the professionalism of the staff, doctors and overall by the services. When open enrollment starts in Q4, you will have another patient thanks to your understanding service. Compared to my experience at Stanford Health Care, Kaiser Permanente is reasonably priced, and I already know that it will be less paperwork. Keep up the good work!
8 years ago (03-09-2017)
I was seen quickly, the staff was friendly and professional, even going out of their way to work around some technical issues to accommodate us. A care team was quickly dispatched and was able to provide proper and prompt care in the middle of the night. There were even some SpongeBob pictures on the walls. This is how hospitals should be run.
8 years ago (05-11-2017)
It's a great hospital, But their time is off. We called and checked to get a flu shot and the lady said 9-3 so we went and we asked the lady and she said 9-12 so we went to the spot to check and then the lady had mixed words. At first she said yes on weekends 9-12 and we told her about the other lady at the hospital and she said no she is wrong so we asked her 1 more time about the time and she said you can't get a flu shot today it already closed. I asked what about next weekend she said yes then I asked her this I can't vist later than 12:30 and she said yes and I asked if I can visit next weekend and she said no . We said why because this is the last weekend. So we ran out in anger and thinking this is a waste of time so we just gave up.
8 years ago (04-11-2017)
This is one of the best hospitals I have been to. There is comfortable seating and kind doctors. They explain everything and tell you every detail that is needed to be known.
8 years ago (27-08-2017)
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