Kay Jewelers

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Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Springfield today.

Address: 6699 Frontier Dr Suite D, Springfield, VA 22150, USA

Phone: (703) 971-0483

Website

State: Virginia

Zip Code: 22150

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Walked for a simple watch adjustment we bought for my Mom at another Kay Jewelers. There was no sign of disappointment for this simple service request unlike the store inside the mall. The gentleman helping us was very patient and made several adjustments to make sure my Mom was happy with the fit. Will come back to this location further needs going forward. Avoid the location in the mall at all costs.

 7 years ago (27-12-2017)

If I could give less of a rating I absolutely would I am unbelievably frustrated with this company it is been six years of headaches with my engagement ring weather diamonds are falling out I’m being lied to by multiple Kay’s employees getting the runaround. I’m so over it. Then to top it all off even contacting corporate about my multiple terrible experiences I get absolutely nothing a week later not a I’m so sorry you’ve had to deal with this not A dang thing I’m so over this company I suggest anyone looking for an engagement ring to go someplace else there are many jewelers with better selection better quality for lower price

 8 years ago (18-10-2017)

People working were helpful an didn't try to force anything on me 

 8 years ago (10-09-2017)

I had a horrible experience. I waited over a month to receive my necklace. So I decided to call and they told me that it was there. When I came to pick it up, I was told that they couldn't find it. Then the representative found a bag and portrayed as if it was my necklace. But it wasn't my necklace. It was hollow, which is much cheaper than what I ordered. I order a solid necklace. I was almost scammed! I grew tired of the foolery and just requested a refund. And that led to another problem. The store never have cash. I had to wait for days just to get my cash refund. I will never go back to that Kay Jewelers ever again.

 9 years ago (29-05-2016)

Went in for wedding bands. They were helpful with the selection. When it came time to pay for the rings, they stated that I could only pay for one of the rings at the time of purchase, the other one was a special order which could only be paid for when I picked it up. 

However if my fiancee wanted to pick them up in my stead that I would half to create a KJ credit account, bill the custom order ring to the account, and then make her an authorized user on the account. 

I agreed to set up the account which they said would take a moment. This took 30 minutes...After all of that they finally got everything squared away and told me they would call me when the rings were ready. 

About a month goes by. I'm checking the balance on my KJ account to see if the custom order ring has been charged it hasn't. I wait another week, still no change. I call and apparently the rings have been in for a few weeks, they just neglected to call me. 

I head back over to pick up my fiancee's ring that I have already paid for and my custom ordered ring. However, they won't let me take my fiancee's ring despite the fact that I have already paid for it with my credit card, stating that "Well the ring isn't for you, and we don't keep track of credit card information." They ended up calling my fiancee at work, asking her to verify her identity, and then half way though the call they hang up on her and say "Oh I remember you...don't worry about it..you can take the ring."

So they then ask for me to pay for my custom ordered ring, which was confusing to my because it was supposed to be billed to the KJ account that I was hamstrung into setting up in the first place. Apparently that just didn't happen. I told them to close the KJ account, I paid for it on my credit card and left. 

In summary, the relatively simple purchase of two wedding bands turned into a logistical nightmare and negatively impacted my credit score. On top of that the staff were incompetent and had a business style and approach that would have been more at home at a used car sales lot. 

So yeah. Never going back. Would not recommend this place to my worse enemy. 

BUT WAIT THERE IS MORE...

At the end of this experience I thought at least I am the wiser about ever going to a Kay Jewelers again. And at the very least I never have to deal with these idiots again...but that was not to be. 

I recently called the people who work at this KJ incompetent and having a "used car salesman" business style. In retrospect that was kind. The people who work at this KJ are the herpes of the jewelry business, they are massively unpleasant experience and despite your best efforts they just keep on coming back to make your life miserable. 

I just received a bill from the KJ account for the total of my ring, $249.10. The account that was supposed to have been closed out when I last was at the store, for the ring that I ALREADY PAID FOR ON MY CREDIT CARD!!!

Now I wanted to give KJ the benefit of the doubt because it is seriously hard for me to fathom that people can suck this much at their jobs. I called KJ  to check my account balance, yep $249.10. Then I went and reviewed by credit card statement, and sure enough I wasn't hallucinating when I gave him my credit card, there is it a charge for $249.10 on my credit card. 

Now I have to fight this charge, which mind you I have to wait until Monday to do because apparently KJ customer service isn't open on the weekend. 

I'll defer to True Detective's Martin Hart regarding my feelings about the people who work here:

     "If you were drowning, I'd throw you a fu*king barbell."

 9 years ago (07-03-2016)

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