Kay Jewelers

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Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Kansas City today.

Address: 7270 NW 86th Pl, Kansas City, MO 64153, USA

Phone: (816) 741-2878

Website

State: Missouri

Zip Code: 64153

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

Worst Kay's Location and experience. My sister had 5 rings she bought for her bridesmaids, but the wedding was cancelled by the groom. I went in with my sister along with a few other of her girlfriends to return the rings that she had for about 2 months. All of them were still in the boxes, untouched. The manager came up to the counter and was stone cold about the situation. She kept repeating to my sister that she could only have store credit since we passed the 60 day return policy. We understood, there're policies that have to be followed, but she was so rude with how she phrased it that my sister busted into tears and walked out the door. The manager never apologized and still had a stone cold face. The next day we contacted corporate to address the situation that took place with the manager and they wouldn't do anything about the rude manager. Worst experience ever, will never buy from here again.

 8 years ago (02-08-2017)

Just stopped by this location to pick up a father's day/ birthday gift for my husband. The employee who was helping me (short hair, larger, white woman) walked away and started helping other customers in the middle of my transaction. I have always felt this location had horrible customer service and was rude. I guess my money wasn't good enough for them. I'll drive the additional 20 minutes to overland park!

 8 years ago (06-06-2017)

DO NOT GO HERE! They're rude and will try to trick you. I brought in my wedding ring because a diamond fell out and it took them about 10 minutes to find me in the system. Then they asked me to sign the repair slip that was filled out as if I didn't have the life time warranty, when I pointed out there mistake they told me it was invalid do to not getting it checked regularly. After telling them that I do in fact get it checked on a regular basis they explained that cleaning don't count and all the times I've brought it in were just that and it was my responsibility to make sure they logged it was a inspection not a cleaning. 

 8 years ago (25-05-2017)

I live all the way in Overland Park but came to this location to order a pair of earrings on MLK Day. I was told that my earrings would arrive in 7-10 business days. Not only did they not arrive in 7-10 business days, but weeks went by and I hadn't heard a single thing from Kays. I called the business  multiple times to speak to the manager that assisted me that day, but was told she was unavailable on numerous occasions and despite leaving messages and my information, she never returned a single call of mine.  Finally after calling a final time, I got ahold of the new assistance manager who revealed that the earrings were never ordered in the 1st place because they weren't available. This was never told to me. To add insult to injury, a $250 hold had been placed on my card for the order that was never placed. To make matters worse, I was told that she would email me the information about the manager that failed to communicate with me so that I could make a formal complaint, however; that email never came either.  In the end I am left without a product I was told that I would receive, I was never communicated with regarding any of the problems that occurred,  and I had to call repeatedly to get answers and was denied the basic information to formally share my negative experience.  I am appalled by this treatment and disappointed in the inability of Kays to make this right. I have spent thousands at this particular location and this is how they treat valued customers. Save your money and avoid this location. Customer service is clearly not a priority to them.

 8 years ago (01-02-2017)

This place is top notch and they treat everyone who comes in their store the right way! We have had some maintenance done here, and we even took a watch that was a gift and purchased elsewhere, but they helped to get it sized correctly. Thank you!

 9 years ago (27-07-2016)

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